Quality Assurance Team Leader in Leicester

Salary: £35,000 - £40,000 per annum

Hours per week: 35 hours

Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work‑life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home.

The successful applicant must have the pre-existing right to both live, and to work in the UK.

Closing date: 12 May 2026

About the role

We are seeking an experienced and proactive Quality Assurance Team Leader to lead our Quality Assurance Team within the Awarding Organisation (AO) function. In this role, you will ensure that all assessment and delivery networks for our qualifications and assessed courses meet the highest standards of compliance and quality. You will manage and coordinate the full lifecycle of assessed provision, from registration to certification, ensuring processes—including approvals, audits, and monitoring of centres/providers—adhere fully to education regulatory requirements. Leading a team of Quality Assurance Officers, you will ensure consistent understanding and application of assessment, audit, and regulatory practices, while designing and implementing programmes of moderation and standardisation aligned with regulatory standards. You will help coach colleagues to improve regulatory understanding and service delivery, and produce regular and ad hoc reports to inform management decision‑making and drive continuous improvement.

What you'll bring

You will have proven experience in quality assurance, compliance, or regulatory roles within education or awarding organisations, with strong leadership skills to manage, motivate, and develop a team of quality assurance professionals. You will bring in‑depth knowledge of assessment practices, audit processes, and relevant regulatory requirements, alongside excellent organisational and project management skills to oversee multiple centres, providers, and programmes simultaneously. Strong interpersonal and communication skills will allow you to provide guidance and build effective relationships with internal and external stakeholders. You will have a keen eye for detail, a proactive approach to identifying and resolving potential conflicts of interest, and the analytical ability to produce insightful reports that drive continuous improvement initiatives.

Essential criteria

• Knowledge and experience of assessment and training principles.
• Knowledge of quality systems and processes.
• Experience of completing internal and external audits in a regulated environment.

Given the nature of our work and subject matter, possession of the following qualification or their equivalent is desirable:

• Level 4 Award in the Internal Quality Assurance of Assessment Processes and Practice.
• Level 3 Award in Understanding the Principles and Practices of Assessment.

What's in it for you?

We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:

• Hybrid working and flexibility to ensure a positive work‑life balance
• 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
• Private medical insurance and healthcare cash plan covered by IOSH
• Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
• Individual performance related pay scheme
• Up to five paid volunteering days per year
• Employee Assistance Programme to support you and your dependent's wellbeing

About us

The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals. We understand that diversity of thought, culture, perspective, and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH, you can be yourself, no matter who you are. We are proud to be a disability confident employer, and are committed to offering an interview to disabled applicants who best meet the minimum essential criteria for the vacancy.

How to apply

To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below. If you want to find out more about IOSH please visit our website. If you have any queries about the role or require any reasonable adjustments to support you with the recruitment process please reach out to people@iosh.com. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.