At a Glance
- Tasks: Be the friendly voice for customers, handling inquiries and providing top-notch support.
- Company: Leading occupational safety organisation based in Leicester with a focus on customer care.
- Benefits: Flexible hours, hybrid working, professional development, and a comprehensive benefits package.
- Other info: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Join a supportive team and make a difference in customer experiences every day.
- Qualifications: Strong communication skills and resilience are key to success in this role.
The predicted salary is between 30000 - 42000 € per year.
A leading occupational safety organization based in Leicester is seeking a Customer Service Centre Advisor. You will be the first point of contact for customers, handling inquiries through various channels, and providing exceptional administrative support. This position offers hybrid working, requiring a minimum of 2 days in the office per week, with flexible hours. We value communication skills and resilience, and provide ample opportunities for professional development and a comprehensive benefits package.
Hybrid Customer Support Advisor (Flexible 35h) in Leicester employer: IOSH
Join a leading occupational safety organisation in Leicester, where we prioritise employee well-being and professional growth. Our hybrid working model offers flexibility with a minimum of two days in the office, allowing you to balance work and life effectively. With a strong emphasis on communication and resilience, we provide a supportive work culture, comprehensive benefits, and numerous opportunities for career advancement, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Support Advisor (Flexible 35h) in Leicester
✨Tip Number 1
Make sure to research the company before your interview. Knowing their values and mission can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, being able to articulate your thoughts clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed, and we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Hybrid Customer Support Advisor (Flexible 35h) in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about being the first point of contact for customers, make sure to highlight your communication skills in your application. Use clear and concise language to demonstrate how you can effectively handle inquiries and provide support.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Customer Support Advisor role. Mention any relevant experience that showcases your resilience and ability to thrive in a customer-focused environment.
Be Yourself:We want to get to know the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and any unique experiences that have shaped your approach to helping others.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you one step closer to joining our team!
How to prepare for a job interview at IOSH
✨Know the Company Inside Out
Before your interview, take some time to research the occupational safety organisation. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Support Advisor, strong communication skills are key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Practising clear and concise responses will help you shine during the interview.
✨Demonstrate Resilience
Customer service can be challenging, so be ready to discuss how you've dealt with difficult situations in the past. Share specific instances where you maintained professionalism and found solutions, highlighting your ability to stay calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what a typical day looks like. This shows that you're engaged and eager to learn more about the role and the company culture.
