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For Companies At a Glance
- Tasks: Engage with customers, manage inquiries, and resolve complaints across various channels.
- Company: Leading safety organisation in Leicester focused on employee growth.
- Benefits: Diverse benefits package and support for hybrid working model.
- Why this job: Join a team that values your growth while making a difference in customer experience.
- Qualifications: Previous customer service experience and excellent communication skills required.
- Other info: Opportunity to work independently in a supportive environment.
The predicted salary is between 28800 - 48000 £ per year.
A leading safety organization in Leicester is seeking a Customer Service Centre Advisor to engage with customers via various channels. The successful candidate will manage inquiries, resolve complaints, and contribute to organizational projects. This role emphasizes employee growth and supports a hybrid working model.
Applicants should have previous customer service experience, excellent communication skills, and the ability to work independently. A diverse benefits package is available, reinforcing the organization's commitment to its employees.
Hybrid Customer Experience Advisor in Leicester employer: IOSH
Contact Detail:
IOSH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid Customer Experience Advisor in Leicester
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they focus on safety and employee growth. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves engaging with customers through various channels, try role-playing different scenarios with a friend. This will boost your confidence and help you handle inquiries and complaints like a pro.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your previous customer service experience where you resolved issues effectively. Be ready to share these during interviews to demonstrate your ability to manage inquiries and contribute to projects.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it shows you're proactive and keen to join our team, which is always a bonus!
We think you need these skills to ace Hybrid Customer Experience Advisor in Leicester
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your previous customer service experience in your application. We want to see how you've engaged with customers and resolved their issues, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Hybrid Customer Experience Advisor. We love seeing how you connect your experiences to what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your qualifications and experiences. Avoid fluff and focus on what makes you a great fit!
Apply Through Our Website: We encourage you to apply through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our company culture. Plus, we love getting applications directly from our site!
How to prepare for a job interview at IOSH
✨Know the Company Inside Out
Before your interview, take some time to research the safety organisation in Leicester. Understand their values, mission, and recent projects. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about engaging with customers, prepare specific examples from your previous experience where you successfully managed inquiries or resolved complaints. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Demonstrate Your Communication Prowess
Excellent communication skills are key for this position. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and answering potential questions.
✨Embrace the Hybrid Model
Since the role supports a hybrid working model, be prepared to discuss how you can thrive in both remote and in-office settings. Share any past experiences you have with remote work and how you stay organised and motivated when working independently.
