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- Tasks: Drive operational excellence and lead commercial projects to enhance efficiency and customer experience.
- Company: Join IOSH, a forward-thinking organisation that values collaboration and work-life balance.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact by optimising processes and leading cross-departmental projects.
- Qualifications: Strong analytical skills, project management experience, and a data-driven mindset required.
- Other info: Dynamic role with excellent career progression in a supportive environment.
The predicted salary is between 55000 - 55000 £ per year.
Salary: £55,000
Hours per week: 35
Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home.
Closing date: 31 March 2026
About the role
We are recruiting a Commercial Development and Process Lead, with responsibility for driving operational excellence and ensuring the effective delivery of commercial projects. This includes the pre and post aspects of client sales, the triage of opportunities as well as the ongoing delivery of BAU activity of client engagement, including management of aged and bad debt. In this role you’ll introduce smarter processes, remove blockers before they slow teams down, and create a culture of quality and accountability. Working across functions, you’ll connect people, align priorities, and make sure every project lands on time, on scope, and above expectations.
The main areas of work for this role are:
- Analysing, designing and optimising end‑to‑end processes to improve efficiency, quality and customer experience.
- Developing and maintaining standardised processes, documentation, workflows, SOPs and governance frameworks.
- Leading and delivering cross‑departmental projects with defined scope, milestones and measurable outcomes.
- Monitoring KPIs, SLAs and performance metrics, producing high‑quality reports and insights for leadership.
Essential criteria
- Strong analytical and problem solving skills with a data driven mindset to support decision making.
- Ability to manage multiple projects and priorities in a fast paced environment.
- Commercial experience influencing and managing multi‑layered stakeholder relationships, including senior and external stakeholders.
- Strong project management experience with relevant certification (PMP, PRINCE2, Agile).
- 5–10+ years’ experience in operations, project management, sales operations, or process improvement.
- Experience managing revenue, expenditure, and forecasting.
How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below. If you have any queries about the role or recruitment process please reach out to the recruiting manager or the People team.
Commercial Development - Process & Project Lead (Internal Applicants Only) in Leicester employer: IOSH
Contact Detail:
IOSH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Development - Process & Project Lead (Internal Applicants Only) in Leicester
✨Tip Number 1
Network like a pro! Reach out to colleagues and connections within the company. A friendly chat can give you insights into the role and show your genuine interest.
✨Tip Number 2
Prepare for the interview by practising common questions related to project management and process improvement. We want you to shine, so think about how your experience aligns with the job description.
✨Tip Number 3
Showcase your analytical skills during discussions. Bring examples of how you've optimised processes or managed projects successfully. This will demonstrate your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Commercial Development - Process & Project Lead (Internal Applicants Only) in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of Commercial Development - Process & Project Lead. Highlight your relevant experience in operations and project management, and don’t forget to showcase those analytical skills that we’re looking for!
Showcase Your Achievements: When filling out your application, focus on your achievements rather than just responsibilities. Use specific examples that demonstrate how you’ve improved processes or led successful projects in the past. We love seeing measurable outcomes!
Be Clear and Concise: Keep your written responses clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your answers are easy to understand. This will help us see your thought process more clearly.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just click that apply button and you’re good to go!
How to prepare for a job interview at IOSH
✨Know Your Processes
Familiarise yourself with the end-to-end processes relevant to the role. Be ready to discuss how you would analyse and optimise these processes to improve efficiency and customer experience. This shows you’re not just a fit for the role, but that you’re already thinking about how to add value.
✨Showcase Your Project Management Skills
Prepare examples of your project management experience, especially in leading cross-departmental projects. Highlight specific instances where you’ve met defined scopes and milestones, and be ready to discuss the outcomes. This will demonstrate your ability to manage multiple priorities effectively.
✨Engage with Stakeholders
Think about your past experiences managing stakeholder relationships. Be prepared to share how you’ve influenced and collaborated with senior and external stakeholders. This is crucial for the role, so showing your interpersonal skills can set you apart.
✨Data-Driven Mindset
Since the role requires strong analytical skills, come equipped with examples of how you've used data to support decision-making. Discuss any KPIs or performance metrics you’ve monitored and how they impacted your projects. This will highlight your data-driven approach and problem-solving abilities.