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- Tasks: Support customers and colleagues with training provider applications and deliver excellent administrative support.
- Company: Join IOSH, a leading organisation in health and safety, promoting a collaborative culture.
- Benefits: Enjoy hybrid working, 25 days leave, private medical insurance, and a supportive work environment.
- Why this job: Make a real difference while developing your skills in a dynamic and fast-paced role.
- Qualifications: Customer service and administration experience, with strong communication and organisational skills.
- Other info: Embrace diversity and enjoy opportunities for personal and professional growth.
The predicted salary is between 19800 - 26700 £ per year.
Salary: up to £23,805 per annum (pro rata)
Hours per week: 35 hours per week
Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week (Tuesday to Thursday). The remainder of your working hours will be undertaken from home.
The successful applicant must have the pre-existing right to both live, and to work in the UK.
Contract: 6 month FTC
Closing date: 13 March 2026
About the role
The Commercial Development Advisor sits in the Commercial Development Administration team, which is a close-knit team working collaboratively across the wider organisation. The Commercial Development Advisor guides customers and colleagues through the requirements for application, approval, and licensing of training providers and trainers, and IOSH for Business set-up. You will also work closely with the sales teams for Tailored Course Approvals and Instructional Design agreements. You will use a variety of communication tools such as email, telephone and team’s meetings, and follow policies and processes accurately and in a timely manner. In this role you will be responsible for delivering excellent customer service to both internal and external stakeholders. Each day brings a varied and interesting workload making a very real difference to our customers so the ideal candidate will enjoy working on multiple pieces of work at a time. In this role you will take ownership of handling customer enquiries relating to IOSH procedures, criteria and training products, and providing first class responsive administrative support. You will also be resolving issues to support exciting projects such as the introduction of digital platforms for workbooks and certification. You may also be required to make outgoing calls to our customers to ensure that they have everything they need and to support the development of their course portfolio.
What you'll bring
- Previous administration and customer service experience within an office-based environment, dealing with customer queries proficiently by both telephone and email.
- Good levels of digital and computer literacy.
- Ability to work independently, prioritising and managing your own workload.
- Personal resilience when working in a fast-paced environment to deliver multiple pieces of work to prompt deadlines.
- Ability to remain calm whilst working swiftly and efficiently to resolve problems faced by customers.
- Excellent communication skills with a professional and friendly manner, able to build strong relationships with all customers providing necessary support and assistance.
Essential criteria
- Customer Service experience with excellent communication skills
- Experience of working in a fast-paced environment
- Experience of time management and organisation skills with the ability to multi-task and prioritise effectively to meet deadlines.
- Administration experience
- Knowledge of proficient use of MS Office and CRM systems.
What's in it for you?
We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:
- Hybrid working and flexibility to ensure a positive work-life balance
- 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
- Private medical insurance and healthcare cash plan covered by IOSH
- Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
- Individual performance related pay scheme
- Up to five paid volunteering days per year
- Employee Assistance Programme to support you and your dependent's wellbeing
About us
The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals. We understand that diversity of thought, culture, perspective, and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH, you can be yourself, no matter who you are. We are proud to be a disability confident employer, and are committed to offering an interview to disabled applicants who best meet the minimum essential criteria for the vacancy.
How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below. If you want to find out more about IOSH please visit our website. If you have any queries about the role or require any reasonable adjustments to support you with the recruitment process please reach out to us. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.
Commercial Development Advisor (FTC) in Leicester employer: IOSH
Contact Detail:
IOSH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Development Advisor (FTC) in Leicester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IOSH. Understand their values, mission, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think about specific examples from your past experiences that highlight your skills and how you’ve handled challenges.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your responses. Remember, this role is all about guiding customers and colleagues, so demonstrating your ability to communicate effectively is key.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the position. Plus, it keeps you fresh in their minds!
We think you need these skills to ace Commercial Development Advisor (FTC) in Leicester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Commercial Development Advisor role. Highlight your customer service experience and any relevant administration skills to catch our eye!
Be Clear and Concise: When answering application questions, keep your responses clear and to the point. We love straightforward answers that showcase your abilities without unnecessary fluff.
Show Your Personality: Don’t be afraid to let your personality shine through in your application! We’re looking for someone who can build strong relationships, so a friendly tone can go a long way.
Apply Early: We might close the application process early if we get enough great candidates, so don’t wait! Get your application in as soon as you can through our website to avoid missing out.
How to prepare for a job interview at IOSH
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Commercial Development Advisor. Familiarise yourself with IOSH's mission and values, as well as their training products and services. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily involves customer interaction, prepare examples from your past experiences where you've provided excellent customer service. Think about specific situations where you resolved issues or went above and beyond to assist a customer. This will demonstrate your ability to handle enquiries effectively.
✨Practice Your Communication
Effective communication is key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and answering common interview questions.
✨Be Ready to Multi-task
The job requires managing multiple tasks simultaneously, so be prepared to discuss how you prioritise and organise your workload. Share examples of how you've successfully juggled various responsibilities in a fast-paced environment, highlighting your time management skills.