At a Glance
- Tasks: Provide top-notch admin support and customer service to our clients and teams.
- Company: Join IOSH, a leading organisation in health and safety, with a supportive culture.
- Benefits: Enjoy hybrid working, 25 days leave, private medical insurance, and more!
- Other info: Be part of a diverse team that values your contributions and growth.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Customer service and admin experience, plus great communication skills required.
The predicted salary is between 23510 - 23510 £ per year.
Contract: 6 month fixed term contract
Salary: £23,510 per annum
Hours per week: 35 hours
Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home.
The successful applicant must have the pre-existing right to both live, and to work in the UK. Closing date: 14 July 2026
About the role
The Client Support Executive sits in the Client Support Administration team, which is a close-knit team working collaboratively across the wider organisation. The Client Support Executive provides administrative support across the Commercial Development team and guides customers and colleagues through the process and requirements for application, approval, and licencing of training providers and trainers, and IOSH for Business set-up. You will also provide administrative support to the sales teams for Tailored Course Approvals, and Instructional Design agreements. You will use a variety of communication tools such as email, telephone and team’s meetings, and follow internal policies and processes accurately and efficiently. In this role you will be responsible for delivering excellent administration and customer service to both internal and external stakeholders.
Each day brings a varied and interesting workload making a very real difference to our customers so the ideal candidate will enjoy working on multiple pieces of work at a time. In this role you will take ownership of customer enquiries relating to IOSH procedures, criteria and training products, and provide first class responsive administrative support. You will also be resolving issues to support exciting projects such as the introduction of digital platforms for workbooks and certification. We believe in investing in our employees' development with access to ongoing training and advancement opportunities, empowering you to grow both personally and professionally. Collaborate with like-minded individuals, share ideas, and contribute to a positive, supportive work environment where your efforts are valued and recognised.
If you're looking for a role that offers variety, and the chance to make a difference, then this is the opportunity for you.
What you'll bring
We are seeking candidates with previous administration and customer service experience within an office-based environment, dealing with customer queries proficiently by both telephone and email. You will be able to work independently, prioritising and managing your own workload, whilst also showing personal resilience when working in a fast-paced environment to deliver multiple pieces of work to prompt deadlines. You will have the ability to remain calm, whilst working swiftly and efficiently to resolve problems faced by customers. You will have excellent communication skills with a professional and friendly manner and be able to build strong relationships with customers providing support and assistance.
- Essential criteria
- Customer Service experience with excellent communication skills
- Experience of working in a fast-paced environment
- Experience of time management and organisation skills with the ability to multi–task and prioritise effectively to meet deadlines.
- Administration experience
- Knowledge of proficient use of MS Office and internal CRM systems.
What's in it for you?
We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:
- Hybrid working and flexibility to ensure a positive work-life balance
- 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
- Private medical insurance and healthcare cash plan covered by IOSH
- Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
- Individual performance related pay scheme
- Up to five paid volunteering days per year
- Employee Assistance Programme to support you and your dependent's wellbeing
About us
The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals. We understand that diversity of thought, culture, perspective, and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH, you can be yourself, no matter who you are. We are proud to be a disability confident employer, and are committed to offering an interview to disabled applicants who best meet the minimum essential criteria for the vacancy.
Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.
How to apply
To apply, you'll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below. If you want to find out more about IOSH please visit our website. If you have any queries about the role or require any reasonable adjustments to support you with the recruitment process please reach out to people@iosh.com. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.
Client Support Executive - Training (FTC) in Leicester employer: IOSH
At IOSH in Leicester, we pride ourselves on being an excellent employer by fostering a supportive workplace culture that values employee growth and well-being. Our hybrid working model allows for flexibility, while our commitment to professional development ensures that you can thrive in your role as a Client Support Specialist. With benefits like private medical insurance and a focus on delivering exceptional customer service, joining our team means becoming part of a dynamic environment where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Client Support Executive - Training (FTC) in Leicester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at IOSH. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like IOSH before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Support Executive - Training (FTC) in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to IOSH:Your cover letter is your chance to shine! Tell us why you want to work at IOSH specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at IOSH!
How to prepare for a job interview at IOSH
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
