Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch admin support and customer service to our clients and teams.
- Company: Join IOSH, a leading organisation in health and safety with a collaborative culture.
- Benefits: Enjoy hybrid working, 25 days leave, private medical insurance, and more.
- Other info: Flexible work-life balance and opportunities for personal and professional growth.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Previous admin and customer service experience, excellent communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home. The successful applicant must have the pre-existing right to both live, and to work in the UK.
About the role
The Client Support Executive sits in the Client Support Administration team, which is a close-knit team working collaboratively across the wider organisation. The Client Support Executive provides administrative support across the Commercial Development team and guides customers and colleagues through the process and requirements for application, approval, and licensing of training providers and trainers, and IOSH for Business set-up. You will also provide administrative support to the sales teams for Tailored Course Approvals, and Instructional Design agreements. You will use a variety of communication tools such as email, telephone and team’s meetings, and follow internal policies and processes accurately and efficiently.
In this role you will be responsible for delivering excellent administration and customer service to both internal and external stakeholders. Each day brings a varied and interesting workload making a very real difference to our customers so the ideal candidate will enjoy working on multiple pieces of work at a time. In this role you will take ownership of customer enquiries relating to IOSH procedures, criteria and training products, and provide first class responsive administrative support. You will also be resolving issues to support exciting projects such as the introduction of digital platforms for workbooks and certification.
We believe in investing in our employees' development with access to ongoing training and advancement opportunities, empowering you to grow both personally and professionally. Collaborate with like-minded individuals, share ideas, and contribute to a positive, supportive work environment where your efforts are valued and recognised. If you're looking for a role that offers variety, and the chance to make a difference, then this is the opportunity for you.
What you'll bring
- Previous administration and customer service experience within an office-based environment, dealing with customer queries proficiently by both telephone and email.
- Ability to work independently, prioritising and managing your own workload.
- Personal resilience when working in a fast-paced environment to deliver multiple pieces of work to prompt deadlines.
- Ability to remain calm, whilst working swiftly and efficiently to resolve problems faced by customers.
- Excellent communication skills with a professional and friendly manner.
- Ability to build strong relationships with customers providing support and assistance.
- Experience of time management and organisation skills with the ability to multi-task and prioritise effectively to meet deadlines.
- Knowledge of proficient use of MS Office and internal CRM systems.
What's in it for you?
We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:
- Hybrid working and flexibility to ensure a positive work-life balance.
- 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more.
- Private medical insurance and healthcare cash plan covered by IOSH.
- Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%.
- Individual performance related pay scheme.
- Up to five paid volunteering days per year.
- Employee Assistance Programme to support you and your dependent's wellbeing.
About us
The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals. We understand that diversity of thought, culture, perspective, and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH, you can be yourself, no matter who you are. We are proud to be a disability confident employer, and are committed to offering an interview to disabled applicants who best meet the minimum essential criteria for the vacancy.
Client Support Executive in Leicester employer: IOSH
Contact Detail:
IOSH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Support Executive in Leicester
✨Tip Number 1
Get to know the company culture! Before your interview, check out IOSH's website and social media. Understanding their values and work environment will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your experience in administration and customer service.
✨Tip Number 3
Show off your skills! Be ready to share specific examples of how you've handled customer queries or managed multiple tasks in a fast-paced environment. This will demonstrate your ability to thrive in the role of Client Support Executive.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Support Executive in Leicester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in administration and customer service. We want to see how your skills align with the role of Client Support Executive, so don’t hold back!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to demonstrate your excellent communication skills in your application. Use clear and concise language, and maybe even share an example of how you've successfully resolved a customer query.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks! In your application, mention any experiences where you’ve managed your time effectively or prioritised tasks to meet deadlines. This will show us you can thrive in our fast-paced environment.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IOSH
✨Know Your Stuff
Before the interview, make sure you understand IOSH's mission and values. Familiarise yourself with their training products and customer service approach. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Support Executive, communication is key. Prepare examples of how you've effectively handled customer queries in the past, whether via email or phone. Practising clear and concise responses will demonstrate your ability to communicate professionally.
✨Demonstrate Your Multi-tasking Ability
The role involves managing multiple tasks simultaneously. Think of specific instances where you've successfully juggled various responsibilities. Highlight your time management skills and how you prioritise tasks to meet deadlines, as this will resonate well with the interviewers.
✨Embrace the Hybrid Work Culture
Since IOSH promotes hybrid working, be prepared to discuss how you can thrive in both office and remote settings. Share your strategies for staying organised and productive while working from home, as well as how you plan to collaborate effectively with your team.