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- Tasks: Support customers via email, phone, and digital channels while tackling exciting challenges.
- Company: Join IOSH, a leading organisation in safety and health, with a collaborative culture.
- Benefits: Enjoy hybrid working, 25 days leave, private medical insurance, and a supportive environment.
- Other info: Flexible hours and opportunities for personal and professional development await you.
- Why this job: Make a real impact in customer service while growing your skills in a dynamic team.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 18400 - 25200 £ per year.
Job Title: Customer Service Centre Advisor
Starting Salary: £23,000 pa
Hours per week: 35 per week – flexible 8:00am-6:00pm contract on a rota basis. Shifts are 8.00am-4.00pm, 9.00am-5.00pm or 10.00am-6.00pm.
Location: At IOSH, we embrace hybrid working because we believe it\’s the key to achieving work-life balance, strategic success and fostering our collaborative culture. You\’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week (one of which will be a Tuesday). The remainder of your working hours will be undertaken from home.
Closing date: Friday 14 November 2025
Interviews: Week commencing 17 November 2025
About the roleThe Customer Service team at IOSH thrive on putting the customer at the heart of all that we do.
Reporting to the Team Leader, the Customer Service Centre Advisor is the first point of contact to our customers via multiple channels such as Email, Telephone and Digital, supporting them with their prime needs whilst collaborating with our internal and external stakeholders.
Every day in this fast-paced environment will bring new challenges and the opportunity to make a real impact. From handling customer enquiries and resolving issues to working on exciting projects and providing first-class administrative support, this role is as diverse as it is rewarding.
We believe in investing in our employees\’ development with access to ongoing training, empowering you to grow both personally and professionally. You will collaborate with like-minded individuals, share ideas, and contribute to a positive, supportive work environment where your efforts are valued and recognised.
If you\’re looking for a role that offers excitement, variety, and the chance to make a difference, then this is the opportunity for you.
What you\’ll bring
We are looking for candidates with previous customer service experience within a customer contract centre environment dealing with customer queries proficiently over the phone, via email and webchat.
You will demonstrate personal resilience and work independently whilst handling telephone complaints and remain calm whilst working under pressure.
You will be efficient and possess excellent interpersonal and communication skills with the ability to prioritise a busy workload, as well as have great administrative skills.
Essential criteria
- Experience of working in a customer contact centre environment.
- Experience of working in a fast-paced environment
- Experience of time management and organisation skills with the ability to multi – task and prioritise effectively to meet deadlines.
- Administration experience
What\’s in it for you?
Our colleagues are supported and enabled to bring their best selves to work, to deliver exceptional outcomes. We recognise this by offering a comprehensive benefits package including:
- Hybrid working and flexibility to ensure a positive work-life balance
- 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
- Private medical insurance and healthcare cash plan covered by IOSH
- Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
- Individual performance related pay scheme
- Up to five volunteering days per year
- Employee Assistance Programme to support you and your dependent\’s wellbeing
About us
The Institution of Occupational Safety and Health (IOSH) is the world\’s Chartered body for safety and health professionals.
We know that diversity of thought, culture, perspective, and background are vital for our vision. We believe in a completely personal environment, where you\’re treated like you want to be treated. No matter who you are, you can be yourself at IOSH.
As a disability confident employer, we guarantee to interview all disabled applicants who meet the minimum essential criteria for every vacancy.
Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting
How to apply
To apply, you\’ll need an up to date CV and some additional time to complete the application questions so we can find out more about you and your experience. Just click on the apply button below.
If you want to find out more about IOSH please visit our website, or if you have any queries about the role or recruitment process please reach out to
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible to avoid disappointment.
Please note previous applicants need not apply.
Customer Service Centre Advisor employer: IOSH
Contact Detail:
IOSH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Centre Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on IOSH. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Try out some common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you handle customer queries and complaints during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences that highlight your customer service skills, especially in fast-paced environments. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Centre Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Customer Service Centre Advisor role. Highlight your previous customer service experience and any relevant achievements to grab our attention!
Show Your Personality: We love seeing a bit of personality in applications! Don’t be afraid to let your unique voice shine through in your cover letter or application answers. It helps us get to know you better.
Be Specific About Your Experience: When answering application questions, provide specific examples from your past roles. Talk about how you handled customer queries or resolved issues, as this will show us you’re ready for the fast-paced environment at IOSH.
Apply Early!: Don’t wait until the last minute to submit your application. We might close the vacancy early if we get enough applications, so get your CV and answers in as soon as you can to avoid missing out!
How to prepare for a job interview at IOSH
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to discuss your previous experiences. Think about specific examples where you successfully resolved customer issues or improved their experience, as this role is all about putting the customer first.
✨Familiarise Yourself with IOSH
Do some research on IOSH and its mission. Understanding their values and how they support health and safety professionals will help you align your answers with what they’re looking for in a candidate. It shows genuine interest and preparation.
✨Practice Handling Pressure
Since the role involves working in a fast-paced environment, prepare for questions that assess your ability to handle stress. Think of scenarios where you managed multiple tasks or dealt with difficult customers while staying calm and effective.
✨Show Off Your Communication Skills
As a Customer Service Centre Advisor, communication is key. Be prepared to demonstrate your interpersonal skills during the interview. Practice clear and concise responses, and don’t hesitate to ask clarifying questions if you need more information.