Head of Customer Success

Are you an experienced leader with a passion for client success in the eFX or fintech space? Our fast-growing eFX SaaS firm is looking for a Head of Customer Success / Support to build and lead a high-performing team, ensuring our clients get maximum value from our platform.

Base pay range: $85,000.00/yr – $115,000.00/yr

Location

London, England, United Kingdom

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service, Quality Assurance, and Information Technology

Industries

Financial Services, Technology, Information and Media, Capital Markets

What you’ll do:

• Lead and scale the Customer Success and Support teams to deliver world-class service to institutional FX clients.
• Drive client onboarding, adoption, retention, and satisfaction across banks, brokers, and liquidity providers.
• Collaborate with product, sales, and trading teams to ensure client feedback informs roadmap and product enhancements.
• Implement processes, KPIs, and tools to track team performance and client outcomes.
• Act as a senior point of escalation, resolving complex client issues efficiently.

What we’re looking for:

• Proven leadership experience in Customer Success / Support, ideally in eFX, FX SaaS, or fintech.
• Deep understanding of FX products, trading workflows, or SaaS platforms for institutional clients.
• Strong strategic thinking, operational mindset, and people-management skills.
• Ability to scale processes and teams in a fast-paced, growth-oriented environment.
• Based in London and ready to lead a client-centric function.
• Lead a critical function in a fast-growing fintech at the cutting edge of eFX SaaS.
• Competitive compensation with performance-based incentives.
• Opportunity to shape the client experience and influence product development.

Apply now to find out more about this role.