IOP Publishing is seeking an experienced Global IT Service Desk Manager to lead a cloud‑first service desk for ~500 staff across the UK, US, Europe and Asia. You’ll manage a high‑performing team, drive improvements and oversee suppliers while remaining hands‑on with technical delivery.
You will shape service strategy, enhance incident handling, and partner with stakeholders to ensure world‑class support in a fully cloud-based workplace. Bristol‑based hybrid role.
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Global IT Service Desk Lead | Cloud-First & Hybrid employer: IOP Publishing Ltd.
At IOP Publishing, we pride ourselves on being an exceptional employer that combines a not-for-profit mission with a vibrant work culture. Our Bristol office offers a modern and supportive environment, where employees enjoy generous benefits such as 33+ days of holiday, a competitive salary, and a flexible hybrid working model. We are committed to fostering employee growth and inclusivity, making it a rewarding place for those passionate about advancing scientific knowledge.
