Revenue Assistant

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Making science better, together.

careers@ioppublishing.org.

Be part of a community working together to make science better. A society publisher with the perfect blend of not-for-profit purpose and commercial perspective. Here, we help each other be the best we can be: a team big enough to impact and small enough to care.

We have a new and exciting opportunity for an experienced Revenue Assistant to join our busy team on a 12 month fixed term contract.

Role Overview

The Revenue Assistant is a varied role which encompasses all aspects of the billing and cash collection functions, including processing invoice and credit notes and ensuring that aged debt is managed effectively. The successful candidate will be responsible for ensuring that all credit control queries are responded to in a timely fashion and customers are chased when payment is overdue in accordance with internal policy. They will also need to understand a wide range of complex billing processes across the IOP Group and deliver service tailored to each entity.

Customer focus and a collaborative approach is key to all our Finance roles. The Revenue Assistant plays an important role in facilitating customers to pay their invoices. Our customers are across the globe, requiring sensitivity to language, cultural norms and time differences. The team also works closely with other Finance teams and the wider business to ensure a streamlined approach to billing and collections, providing the best possible customer service, revenue reporting and tax compliance.

What will you be doing? Key job accountabilities include:

• Responsible for the raising of invoices, credit notes and refunds across the group. Responsible for all debt chasing activities for your assigned ledger and deploying the most appropriate method of chasing by letter, telephone and e-mail for allocated accounts.
• Providing excellent customer service to all stakeholders, both internal and external. This includes managing the team mailboxes.
• Daily reconciliation of online credit card payment transactions, including payment posting and allocation.
• Responsible for maintaining records against the accounts receivable ledger and ensuring all customer notes are up to date at all times on the relevant system.
• Process documentation is kept up to date and made easily accessible through both the quality of notes and appropriate filing.
• Championing continuous improvement. Working with colleagues, customers and the systems development team to identify and implement process efficiency.
• Cross train with Finance Assistants within the Financial Operations and provide flexible support and cover.

About you:

Successful applicants should demonstrate the following:

Professional qualifications

• AAT or CICM Qualified of Studier (desirable)

Knowledge & previous experience

• Billing and cash collection background, ideally with experience supporting overseas entities.
• Experience of developing relationships and influencing the debt collection processes.
• Supporting a range of customers across different locations within a complex environment.
• Knowledge and experience of Finance and debt collection systems.
• Experience of working with foreign currency transactions.
• Great communication skills including the ability to explain numbers to non-finance professionals and adapt style of written and oral communication appropriately.
• Solution orientated to ensure quick resolution where challenges arise.
• Excellent teamwork and organisational skills; adaptable and collaborative attitude.
• Intermediate excel skills (vlookups, pivots etc.).

We know it is unusual for someone to tick every box so, if you don’t meet all the criteria, but demonstrate most of the skills and experience we are looking for, and have the enthusiasm to work with us, go ahead and apply.

We pride ourselves on being a flexible and inclusive employer, if you have a preference to work flexibly please do apply

Who We Are:

IOP Publishing is a society-owned scientific publisher, providing impact, recognition and value for the scientific community. As the publishing arm of the Institute of Physics, 100% of our profit goes towards public and scientific good.

Why work with us at IOP Publishing:

Purpose: We are a world leader in the development of electronic publishing for the scientific community – working in the interests of science and scientists, we aim to maximise the impact of the research we publish;

Culture: We offer a truly international culture with offices in Europe, Asia and the US and our reach is global. Our culture is the perfect blend of dedicated and intelligent professionalism, informal, friendly collaboration and authenticity with a social conscience.

Financial Benefits: a competitive salary starting from £25,000 (Band A) depending on experience, an excellent pension scheme (up to 12% company contribution), a discretionary annual bonus scheme and a range of other useful and cost‑saving benefits available through our benefits platform;

Health and Wellbeing: 33+ days holiday (including bank holidays), plus an extra day’s leave to use for a moment that matters to you, a 35‑hour working week, life assurance, cycle to work scheme, dental insurance, health care cash plan, and a great positive working environment in our brand new office in central Bristol – modern airy and designed with all of our colleagues in mind – for work and social time

Flexibility: a flexible hybrid working environment to suit everyone’s needs- we don\’t need you in the office every day so we can consider applicants from further afield who can travel to Bristol on a weekly basis depending on when face to face time is needed.

And last but not least, did we mention that we are unique : IOP Publishing is central to the Institute of Physics, a not‑for‑profit society and we gift‑aid all our profits to support science through the activities of the Institute.

To apply, please submit your CV through our careers site.

IOP Publishing is an equal opportunity employer. Our goal is to ensure that diversity, equity and inclusion (DE&I) are built into our identity in a way that is natural and sustainable, visible through the work we produce, our company branding, our professional networks and the communities we serve and support, which includes our employees, talent communities and candidates. We particularly welcome applicants from under‑represented backgrounds.

We make recruitment and workplace adjustments wherever we can, so please let us know if there’s anything that we can do to support you.

Please note that we are unable to provide visa sponsorship for candidates. If however you already have the right to work in the UK or hold an eligible work permit or visa, we encourage you to apply for this position.