At a Glance
- Tasks: Engage customers through calls, emails, and chats to boost sales and retention.
- Company: Join Fasthosts, a vibrant team focused on customer satisfaction and growth.
- Benefits: Earn a competitive salary plus unlimited commission and enjoy 27 days off.
- Other info: Enjoy a supportive environment with endless development opportunities.
- Why this job: Make an impact by helping customers while achieving your sales goals.
- Qualifications: Experience in sales and customer service with strong communication skills.
The predicted salary is between 40500 - 49500 £ per year.
Are you a confident communicator who loves turning conversations into sales?
We’re looking for a driven, persuasive individual to join our Retentions Team—someone who thrives on hitting targets and keeping customers happy.
In this role, your focus will be maximising sales opportunities and minimising customer churn.
You'll speak directly with customers via phone, email, and live chat—understanding their needs, solving their challenges, and offering the right solutions to encourage them to stay and buy more.
If you're great at building rapport, handling objections, and closing deals, this is your chance to shine in a high-impact, rewarding role.
With a competitive salary, UNLIMITED Commission, and a fantastic team, and kickstart your career with Fasthosts!
- What You’ll Be Doing
- Handle customer enquiries via phone, email, and live chat
- Recommend and sell the right hosting products based on customer needs
- Stay up to date with our products and services
- Manage cancellation requests and work to keep customers on board
- Meet (and aim to beat!) your sales and retention targets
- Guide customers to our help centre so they can support themselves in future
- Record why customers leave to help us improve
- What We’re Looking For
- Proven experience in sales and customer service (ideally over the phone)
- Confident communicator with a persuasive style
- Self-starter who’s target-driven and resilient
- Able to multitask and stay organised under pressure
- Quick to learn new systems and product knowledge
What else do you get out of it?
Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance.
We also value personal and professional growth, offering tailored development plans for your career advancement
Benefits Include
- Earn a £27,000 basic salary plus UNLIMITED sales commission
- 27 days annual leave + bank holidays
- Contributory pension scheme
- Private healthcare and Life assurance
- Employee assistance programmes
- Cycle scheme
- Free Parking
- Refreshments in break rooms and discounts at selected local restaurants
- Social events
With our diverse product portfolio and the benefits of being part of the IONOS Group, the development opportunities are endless!
Interested?
So, like the sound of working at Fasthosts? We don’t blame you, we think it’s pretty great too!
We can’t wait to hear from you!
Fasthosts is an equal opportunities employer, committed to fair treatment for all and value diversity in our workplace.
We do not condone discrimination in any shape or form.
At Fasthosts, your individuality is welcomed and celebrated.
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Retentions and Telesales Specialist in Gloucester employer: IONOS Group
Fasthosts, part of IONOS Group, is an exceptional employer located in Gloucester, offering a dynamic work environment that prioritises employee development and well-being. With a competitive salary, unlimited sales commission, and a robust training programme, employees are empowered to grow their skills in both technical and customer service areas. The company fosters a supportive culture with flexible hybrid working options, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Retentions and Telesales Specialist in Gloucester
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Retentions and Telesales Specialist at IONOS Group, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including IONOS Group. Tailor your message to explain why you’re drawn to them and how you can contribute as a Retentions and Telesales Specialist. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Retentions and Telesales Specialist in Gloucester
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for IONOS Group:When writing your cover letter, make sure to tailor your message specifically for IONOS Group. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at IONOS Group
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show IONOS Group that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show IONOS Group that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with IONOS Group’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
