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- Tasks: Provide outstanding customer service via phone, chat, and email while supporting customers' needs.
- Company: Join IONOS, a vibrant tech company with a supportive culture.
- Benefits: Earn £26,000 plus unlimited commission, 27 days leave, and tailored development plans.
- Why this job: Kickstart your career in tech with full training and exciting growth opportunities.
- Qualifications: No experience needed; just bring your communication skills and motivation.
- Other info: Flexible shifts available, including weekends, for a dynamic work-life balance.
The predicted salary is between 26000 - 36400 £ per year.
Are you great with people and want to kickstart your career in the tech industry? Join our sales-oriented call centre team and embark on an exciting journey with IONOS! No previous experience is required. Offering both office and hybrid work options, we will provide the training and support you need to thrive. Plus, we have a competitive salary and fantastic perks for you.
About the role
As part of our team, you'll be the first point of contact for our customers, providing top‑notch service via phone, chat, and email. Whether it's billing inquiries, troubleshooting, or general support, you'll be there offering outstanding customer service. We also want you to think ahead of our customers' needs – we offer an array of services for them and we want you to make sure they are aware and have the right solution in place (we’ll also give you commission if they upgrade or take on something new).
No previous experience is required – we provide full training from day one. We’re looking for go‑getters with:
- Outstanding customer service and active listening skills
- Excellent communication skills
- Strong problem‑solving abilities
- Self‑motivation and a fearless approach to sales
Working Hours & Flexibility
The internet doesn’t sleep, and sometimes our customers don’t either! To offer 24/7 support we need specialists to be willing to work a shift pattern that may include weekends, and to be available for rare out‑of‑hours support if required (e.g., if our offshore support team needs help).
Benefits
Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well‑being and work‑life balance. We also value personal and professional growth, offering tailored development plans for your career advancement.
Perks
Earn a £26,000 basic salary with unlimited sales commission potential and 27 days annual leave.
Customer Service Specialist in Gloucester employer: IONOS Group
Contact Detail:
IONOS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Specialist in Gloucester
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in the tech industry. They might have insider info on job openings or can refer you directly, which can give you a leg up in the application process.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your customer service skills. Think about how you can demonstrate your problem-solving abilities and communication skills in a casual conversation.
✨Tip Number 3
Stay flexible! Be open to different working hours, including weekends. Showing that you're willing to adapt can make you stand out as a candidate, especially in a role that requires 24/7 support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Service Specialist in Gloucester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the Customer Service Specialist role. Highlight any relevant skills or experiences that align with our job description, like your communication skills or problem-solving abilities. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward – just follow the prompts!
How to prepare for a job interview at IONOS Group
✨Know the Company
Before your interview, take some time to research IONOS. Understand their services, values, and what sets them apart in the tech industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your People Skills
As a Customer Service Specialist, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully handled customer interactions or resolved conflicts. This will demonstrate your outstanding customer service skills.
✨Practice Active Listening
During the interview, practice active listening. Make sure to listen carefully to the interviewer’s questions and respond thoughtfully. This will highlight your communication skills and show that you value what others have to say.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of potential customer issues you might face and how you would handle them. This preparation will help you convey your self-motivation and fearless approach to sales.
