Service Engineer- Scientific Instrumentation

Service Engineer – Scientific Instrumentation

This is a full-time role for a Service Engineer – Scientific Instrumentation at Ionoptika Ltd working at our factory in Chandler’s Ford and up to 50% at customer sites both in the UK and overseas.

Role Description

Typical work activities will usually include some or all of the following:

• Site visits in the UK or worldwide
• Duration of visits are typically up to 7 days but may be several weeks on occasion
• Seconded to Test department during training phase and when not at customers site for familiarisation in testing and optimising ion beam systems
• Liaise with customers, providing advice and fault resolution
• Liaise with Test / Engineering for 2nd line support
• Liaise with sales to feed back customer requirements, concerns, and future sales opportunities
• Creating documentation in relation to service activities
• Develop and present customer training
• Continually updating technical knowledge and skills by attending in-house and/or external courses, reading manuals and accessing new applications

Qualifications

• Degree or HND/HNC in a technical subject preferably Electronics or Science, alternatively a technical apprenticeship in an Engineering company
• 3-5 years of proven experience in a heavily customer focused position involving technical knowledge of a company’s products and service, must show experience of supporting electronic/software systems
• Preference given to experience of vacuum systems, Scientific instrumentation (vacuum related, preferred)
• Problem-solving and analytical skills
• Motivated self-starter, able to work alone, and as part of a team
• Fault finding and resolution skills of electronic/software systems
• Excellent communication (written and verbal) and interpersonal skills
• Passport, ability and willingness to travel worldwide as required, potentially at short notice
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
• Ability to prioritize and manage several milestones and projects efficiently
• Valid driver’s license and good driving record

Seniority level

Mid-Senior level

Employment type

Full-time

Industries

Measuring and Control Instrument Manufacturing

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