At a Glance
- Tasks: Provide technical expertise and support to customers across Europe and the UK.
- Company: Join IonOpticks, a leader in chromatography technology for proteomics.
- Benefits: Competitive salary, travel opportunities, and a commitment to diversity and inclusion.
- Other info: Dynamic role with 50% travel and opportunities for professional growth.
- Why this job: Make a real impact by helping researchers access cutting-edge LC–MS performance.
- Qualifications: Experience in technical support and strong communication skills required.
The predicted salary is between 40000 - 55000 € per year.
About IonOpticks
Accelerate proteomics with the world’s best chromatography. IonOpticks designs and manufactures UHPLC columns and ecosystem that unlock step-change performance from existing mass spectrometers. Our mission is simple: make exceptional LC–MS performance accessible to every researcher, everywhere.
About the Role
We are seeking an experienced Field Application Specialist (FAS) to join our Customer Experience team in this newly created role as we consolidate our leading market position and expand into new market segments. The successful candidate will provide technical expertise to IonOpticks’ current customers throughout Europe and the UK, including technical onboarding and troubleshooting, while building strong relationships with our customers, partners and stakeholders in their territory. The FAS will also support the sales team in expanding our customer base through product demonstrations. Travel requirement: approx. 50% of the time (national and international).
What You Will Be Doing
- The FAS will be an integral part of our Customer Experience team fostering strong collaboration with both the R product management, engineering, sales, support functions.
- Exceptional communication and interpersonal skills, alongside introducing new developments to new audiences.
Commitment to Diversity and Inclusion
IonOpticks is committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We work to ensure that our working environment and our recruitment processes are as inclusive as possible to everyone, including making reasonable adjustments for people with a disability or long‑term condition during the interview stages of the process.
Field Application Specialist employer: IonOpticks
IonOpticks is an exceptional employer that prioritises employee growth and inclusivity, making it a fantastic place for a Field Application Specialist to thrive. With a commitment to fostering strong collaboration within the Customer Experience team and providing opportunities for technical expertise development, employees can expect a supportive work culture that values diversity. The role offers the unique advantage of engaging with cutting-edge technology in proteomics while travelling across Europe and the UK, ensuring a dynamic and rewarding career path.
StudySmarter Expert Advice🤫
We think this is how you could land Field Application Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at IonOpticks on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Field Application Specialist role.
✨Tip Number 2
Prepare for the technical side of things. Brush up on your chromatography and mass spectrometry knowledge. Be ready to discuss how you can provide value to customers and support the sales team during interviews.
✨Tip Number 3
Showcase your communication skills! As a Field Application Specialist, you'll need to build strong relationships. Practice explaining complex concepts in simple terms, so you can impress during your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the IonOpticks team and contributing to our mission.
We think you need these skills to ace Field Application Specialist
Some tips for your application 🫡
Show Your Passion for Proteomics:When writing your application, let your enthusiasm for proteomics and chromatography shine through. We want to see how your experience aligns with our mission to make exceptional LC–MS performance accessible to researchers everywhere.
Tailor Your Application:Make sure to customise your CV and cover letter for the Field Application Specialist role. Highlight relevant experiences that demonstrate your technical expertise and ability to build strong relationships with customers, as this is key for us.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’d be a great fit for our Customer Experience team.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and gives you the best chance of standing out in the process!
How to prepare for a job interview at IonOpticks
✨Know Your Stuff
As a Field Application Specialist, you'll need to demonstrate your technical expertise. Brush up on the specifics of UHPLC columns and mass spectrometry. Be ready to discuss how you can help customers troubleshoot and optimise their systems.
✨Showcase Your Communication Skills
Exceptional communication is key in this role. Prepare examples of how you've effectively communicated complex technical information to non-experts. Think about times when you've built strong relationships with clients or stakeholders.
✨Be Ready to Travel
With a travel requirement of around 50%, show your enthusiasm for being on the road. Discuss any previous experiences where you've successfully managed travel while maintaining customer relationships or delivering product demonstrations.
✨Embrace Diversity and Inclusion
IonOpticks values a diverse workplace. Be prepared to discuss how you can contribute to an inclusive environment. Share your thoughts on the importance of diversity in teams and how it can enhance customer experience.
