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- Tasks: Provide technical expertise and support to customers in proteomics across Europe and the UK.
- Company: Join IonOpticks, a leader in chromatography and mass spectrometry solutions.
- Benefits: Competitive salary, travel opportunities, and a commitment to diversity and inclusion.
- Other info: Dynamic role with opportunities for professional growth and collaboration across teams.
- Why this job: Make a real impact in the scientific community while building strong customer relationships.
- Qualifications: Experience in LC-MS workflows and excellent communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
About IonOpticks
Accelerate proteomics with the world’s best chromatography. IonOpticks designs and manufactures UHPLC columns and ecosystem that unlock step-change performance from existing mass spectrometers. Our mission is simple: make exceptional LC–MS performance accessible to every researcher, everywhere.
About the Role
We are seeking an experienced Field Application Specialist (FAS) to join our Customer Experience team in this newly created role as we consolidate our leading market position and expand into new market segments. The successful candidate will provide technical expertise to IonOpticks’ current customers throughout Europe and the UK, including technical onboarding and troubleshooting, while building strong relationships with our customers, partners and stakeholders in their territory. The FAS will also support the sales team in expanding our customer base through product demonstrations. Travel requirement: approx. 50% of the time (national and international).
What You Will Be Doing
The FAS will be an integral part of our Customer Experience team fostering strong collaboration with both the R&D and Sales divisions of the company. The FAS will act as a domain expert in LC‑MS based proteomics, be the product expert for IonOpticks’ portfolio of products, and serve as the primary technical point of contact for IonOpticks’ prospects and customers. Working alongside and supporting the Business Development Managers you play a vital part in helping existing customers and winning new ones.
Key Responsibilities
- Planning and delivering user training and customer onboarding programs
- Assisting with inbound customer inquiries, problem solving and/or managing investigations and the creation of solutions
- Supporting Business Development Managers (BDMs) in the EU and the UK with product and application expertise
- Working closely with cross‑functional teams, including sales, applications specialists, product management, development, marketing and events, to ensure aligned customer solutions and market strategies
- Developing and implementing initiatives to penetrate adjacent markets by understanding workflows and positioning IonOpticks products to address unique needs
- Contributing to the creation of technical customer support material and processes
- Representing the company at industry events, which may include giving technical presentations
- Maintaining the accuracy and integrity of CRM records
Required Skills & Experience
- Deep, practical understanding of LC‑MS based proteomic workflows and supporting scientists and salespeople
- Expertise in building long‑term customer relationships, fostering trust, and delivering tailored solutions
- A track record of working collaboratively with scientists and commercially minded people; product management, engineering, sales, support functions
- Exceptional communication and interpersonal skills, alongside introducing new developments to new audiences
Commitment to Diversity and Inclusion
IonOpticks is committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We work to ensure that our working environment and our recruitment processes are as inclusive as possible to everyone, including making reasonable adjustments for people with a disability or long‑term condition during the interview stages of the process.
Field Application Specialist in Abingdon employer: IonOpticks
Contact Detail:
IonOpticks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Application Specialist in Abingdon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend conferences, workshops, or even local meetups related to proteomics and chromatography. The more faces you know, the better your chances of landing that Field Application Specialist role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers or during interviews, make sure to highlight your deep understanding of LC-MS workflows. Share specific examples of how you've helped customers in the past – it’ll set you apart from the competition.
✨Tip Number 3
Practice makes perfect! Before any interview, do some mock sessions with friends or colleagues. Focus on common questions for technical roles and be ready to discuss how you can support both customers and sales teams effectively. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate individuals who want to join our Customer Experience team. Keep an eye on our job postings and make sure your application stands out by tailoring it to the role.
We think you need these skills to ace Field Application Specialist in Abingdon
Some tips for your application 🫡
Show Your Passion for Proteomics: When writing your application, let your enthusiasm for LC-MS and proteomics shine through. We want to see how your experience aligns with our mission to make exceptional performance accessible to researchers everywhere.
Tailor Your Application: Make sure to customise your CV and cover letter for the Field Application Specialist role. Highlight relevant experiences that showcase your technical expertise and ability to build strong customer relationships, as these are key to our success.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. This will help us understand your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application directly through our website. This ensures that your application gets to the right people quickly and helps us keep track of all candidates efficiently.
How to prepare for a job interview at IonOpticks
✨Know Your LC-MS Inside Out
As a Field Application Specialist, you'll need to demonstrate a deep understanding of LC-MS based proteomic workflows. Brush up on the latest developments in chromatography and be ready to discuss how IonOpticks' products can enhance performance. This will show your technical expertise and passion for the field.
✨Build Rapport with Your Interviewers
Since this role involves building long-term customer relationships, practice your interpersonal skills before the interview. Engage with your interviewers by asking insightful questions about their experiences and challenges. This will help you establish a connection and showcase your ability to foster trust.
✨Prepare for Technical Scenarios
Expect to face technical questions or scenarios during the interview. Prepare by thinking through common customer inquiries or troubleshooting situations you might encounter. Demonstrating your problem-solving skills and how you would handle real-world issues will set you apart from other candidates.
✨Showcase Your Collaborative Spirit
This role requires working closely with various teams, so be ready to discuss examples of past collaborations. Highlight instances where you've successfully worked with sales, R&D, or marketing teams to deliver tailored solutions. This will illustrate your ability to work cross-functionally and contribute to the company's success.