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- Tasks: Coordinate customer enquiries and manage maintenance requests in a fast-paced environment.
- Company: Join a dynamic team at a leading facilities management company in Manchester.
- Benefits: Enjoy a competitive salary, flexible hybrid working, and generous annual leave.
- Why this job: Be the key link between customers and operations, making a real difference every day.
- Qualifications: Experience in customer service or helpdesk roles with strong communication skills.
- Other info: Great opportunity for career growth in a supportive and collaborative environment.
The predicted salary is between 24000 - 32000 £ per year.
We are seeking an organised and proactive Facilities Management Helpdesk Coordinator to join our Customer Services team. The role acts as a central point of contact between customers, engineers, and operations teams — ensuring all FM enquiries and requests are managed efficiently from start to completion.
Key Responsibilities:
- Manage and respond to customer enquiries via telephone, email, and digital channels.
- Log and schedule maintenance and repair jobs, coordinating with engineers and contractors.
- Monitor service requests, ensuring all work is completed within agreed SLAs and KPIs.
- Handle customer complaints and queries professionally, escalating where required.
- Liaise with internal departments to resolve issues promptly and maintain service quality.
- Support day-to-day helpdesk processes, ensuring data accuracy and system updates.
- Track performance metrics, producing reports on service levels and response times.
- Contribute to process improvements to enhance efficiency and customer satisfaction.
Key Skills & Experience:
- Previous experience in a Facilities Management, Helpdesk, or Customer Service role.
- Strong communication and organisational skills.
- Ability to work under pressure and meet deadlines.
- Confident managing multiple priorities and liaising with technical teams.
- Experience with CAFM systems and Microsoft Office.
- Proactive attitude with a focus on problem-solving and customer care.
Benefits:
- £28,000 per annum
- Full-time, flexible working pattern
- Hybrid working model (office & home)
- 25 days annual leave plus bank holidays
- Pension and employee support scheme
This position plays a key part in delivering outstanding service to our customers by ensuring facilities management requests are handled efficiently and professionally. You’ll be at the heart of our operational delivery — coordinating people, processes, and communication to make sure everything runs smoothly.
If you’re a detail-oriented individual with experience in FM or Helpdesk coordination and enjoy working in a fast-paced environment, please submit your CV for consideration.
Helpdesk Coordinator employer: IONIC Recruitment
Contact Detail:
IONIC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Helpdesk Coordinator role. You never know who might give you the inside scoop!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and facilities management. Think of examples from your past experience that highlight your problem-solving skills and ability to handle multiple priorities.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at getting noticed!
We think you need these skills to ace Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in Facilities Management or Customer Service, and don’t forget to showcase your organisational skills!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Coordinator role. Mention specific examples of how you've handled customer enquiries or managed multiple priorities in the past.
Show Off Your Communication Skills: Since this role involves liaising with customers and internal teams, make sure your written application demonstrates your strong communication skills. Keep it clear, concise, and professional – we want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at IONIC Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Helpdesk Coordinator position. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Communication Skills
As a Helpdesk Coordinator, strong communication is key. Prepare examples of how you've effectively managed customer enquiries or resolved complaints in the past. Practising clear and concise responses will demonstrate your ability to communicate well under pressure.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you’ve successfully solved problems or improved processes in previous roles. Highlighting your proactive attitude and problem-solving skills will resonate well with the interviewers, as these are crucial for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use (like CAFM systems), and how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
