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- Tasks: Be the go-to person for tenants, ensuring smooth communication and project delivery.
- Company: Join a dedicated team focused on enhancing tenant experiences.
- Benefits: Earn £15.00 per hour with ongoing work opportunities.
- Why this job: Make a real difference in residents' lives while developing your skills.
- Qualifications: Experience as a Tenant Liaison Officer and strong communication skills required.
- Other info: Immediate start available in a supportive environment.
The predicted salary is between 13 - 16 £ per hour.
An opportunity has arisen for an experienced Tenant Liaison Officer (TLO) to join an ongoing project working across Burnley.
Role Overview
You will act as the key point of contact between residents and site teams, ensuring clear communication and a smooth delivery of works within occupied properties. This is ongoing work with an immediate start available.
Key Responsibilities
- Liaising with tenants regarding upcoming and scheduled works
- Providing clear and timely updates to residents
- Coordinating access to properties for trades teams
- Ensuring a smooth transition of operatives in and out of homes
- Handling tenant queries and resolving issues professionally
- Supporting the Site Manager and wider delivery team
Requirements
- Proven experience as a Tenant Liaison Officer
- Strong customer service and communication skills
- Ability to manage tenant expectations effectively
- Full UK driving licence (essential)
- Organised, proactive, and confident working independently
Package
- £15.00 per hour (PAYE or CIS)
- Ongoing work
- Reporting directly to the Site Manager
If you are an experienced TLO looking for immediate, ongoing work in the Burnley area, please apply today.
Tenant Liaison Officer in Burnley employer: IONIC Recruitment
Contact Detail:
IONIC Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer in Burnley
✨Tip Number 1
Network like a pro! Reach out to your contacts in the industry and let them know you're on the lookout for a Tenant Liaison Officer role. You never know who might have the inside scoop on opportunities that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for Tenant Liaison Officers and practice your responses. We want you to showcase your strong customer service skills and ability to manage tenant expectations effectively.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to navigate!
We think you need these skills to ace Tenant Liaison Officer in Burnley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Tenant Liaison Officer. We want to see how your skills match the role, so don’t be shy about showcasing your customer service and communication abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to liaising with tenants and resolving issues, as this will grab our attention.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’ll be doing with tenants. Avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at IONIC Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Tenant Liaison Officer. Familiarise yourself with the key tasks like liaising with tenants and coordinating access for trades teams. This will help you demonstrate your knowledge and show that you're the right fit for the role.
✨Prepare Real-Life Examples
Think of specific situations from your past experience where you've successfully managed tenant expectations or resolved issues. Be ready to share these examples during the interview to showcase your problem-solving skills and customer service expertise.
✨Practice Clear Communication
As a TLO, clear communication is crucial. Practice explaining complex ideas simply and concisely. You might even want to do a mock interview with a friend to refine your delivery and ensure you come across as confident and articulate.
✨Show Your Organisational Skills
Being organised is key in this role. During the interview, highlight how you manage your time and tasks effectively. You could mention tools or methods you use to stay on top of your responsibilities, which will reassure them that you can handle the demands of the job.