IT Support Engineers (2 Roles Available) in Magherafelt

At Ionic IT, we are more than just an IT company. We are a team of dedicated professionals driven by our core values of empowering progress, being driven to deliver, staying powered by people, and always striving to innovate and evolve.

Our mission is to partner with businesses to align IT with their goals—providing expert advice, hands-on support, and transformative solutions that grow and evolve with them. We believe IT should be invisible when it’s working, helpful when it’s needed, and powerful enough to drive business forward—all with a human touch.

Due to continued growth, we are expanding our technical support team and are currently seeking a skilled Level IT Support Engineer to join our Magherafelt-based team.

As an IT Support Engineer at Ionic IT, you will play a vital role in delivering responsive, knowledgeable, and empathetic technical support to our clients. You’ll work closely with both internal teams and client stakeholders to resolve issues efficiently, provide technical insight, and help businesses leverage IT as a true enabler of growth. This role involves a mix of remote and on-site support.

As an IT Support Engineer, you will be responsible for delivering high-quality technical support across a wide range of systems and technologies, ensuring our clients receive prompt, professional, and effective service. Your duties will include:

• Providing support to clients across a range of technologies and platforms, both remotely and on-site.
• Troubleshooting and resolving hardware, software, and networking issues promptly and professionally.
• Deploying, configuring, and maintaining Windows servers, desktop systems, and networking equipment.
• Supporting the setup and management of VPNs, including client-based and site-to-site IPSec connections.
• Administering Microsoft 365 environments, including Exchange Online, SharePoint, OneDrive, and Teams.
• Performing routine system monitoring, maintenance, patching, and security checks.
• Assisting in the planning and delivery of infrastructure and cloud-related projects.
• Maintaining accurate documentation of client environments, issue resolutions, and change management.
• Providing guidance and support to team members as required.
• Liaising directly with clients to ensure expectations are met and exceeded.

To succeed in this role, you will need solid hands-on experience with a wide range of infrastructure, networking, and cloud technologies commonly found in SME and MSP environments:

• Microsoft Infrastructure: Active Directory, Group Policy, DNS, DHCP, IIS, RDS
• Networking: VLANs, routing basics, switching, firewall rules and policies
• VPN Technologies: Remote client VPNs and site-to-site IPSec VPNs
• Operating Systems: Windows Server (2016 – 2022) and Windows (10 – 11)
• Cloud: Microsoft 365 administration and troubleshooting
• Backup & Disaster Recovery: Experience in both physical and virtual environments
• Security: Experience with Endpoint security tools such as SentinelOne, CrowdStrike, and ESET, as well as Fortinet security products, is a strong advantage.
• MSP Tools: Experience with RMM/PSA tools such as NinjaOne, ConnectWise, Halo PSA, and Autotask is highly desirable

We are looking for someone with a strong technical background, excellent communication skills, and a proactive mindset. The ideal candidate will meet the following criteria:

• Minimum 3 years of experience in a similar role within an MSP environment
• Proven track record in diagnosing and resolving complex IT issues
• Excellent interpersonal and communication skills, both written and verbal
• Passion for learning, problem-solving, and client service
• Full UK driving licence and willingness to travel to client sites when needed
• Relevant vendor certifications (e.g. Microsoft, Fortinet, Dell) are highly desirable
• Bachelor’s degree in a related field or equivalent industry experience

30 days annual leave (including bank holidays)

Company pension scheme

Private healthcare & wellbeing cover

Paid technical training and industry certifications (Microsoft, Fortinet, etc.)

Free on-site car parking

Regular team events and a collaborative culture

Modern tech setup and a well-equipped working environment

Career progression paths with time allocated for professional development

A values-driven, friendly, and collaborative work culture

A chance to make a real impact and be part of a growing NI-based success story

Attractive level of remuneration depending on expertise and experience

At Ionic IT, we’re powered by people—our team and our clients. We believe the best technology outcomes start with real human connection, and we foster a workplace built on respect, collaboration, and shared success.

Joining our team means being part of a company that empowers progress. You’ll work with businesses across Northern Ireland to turn ideas into action and help them grow with practical, forward-thinking, and impactful IT solutions.

We are driven to deliver. That means showing up, following through, and making things happen—no excuses. You’ll be part of a culture where accountability and excellence go hand in hand.

We also believe in the importance of innovation and evolution. Whether it’s adopting new technologies, improving how we work, or supporting your development, we never stand still.

If you’re ready to join a team that values action, connection, and continual growth—for our clients and for ourselves—we’d love to hear from you.

Ionic IT is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.