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For Companies At a Glance
- Tasks: Support clients with trading issues, both on-site and remotely.
- Company: Join ION, a leader in trading and workflow automation software.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a diverse team impacting global financial markets.
- Qualifications: IT or business-related degree preferred; 0-2 years experience required.
- Other info: Flexible working hours and a commitment to inclusivity.
The predicted salary is between 28800 - 43200 £ per year.
The EU Service Desk provides support service to customers and forms part of ION's global support team. The desk is responsible for providing both on-site and remote support to users and trading support personnel, maintaining a strong relationship with clients as well as developing a deep understanding of client systems and business practices.
Key Responsibilities
- Receives all client raised incidents and enters on the internal call logging system
- Analyses each call, using business acumen to identify the nature of the incident and action appropriately
- Deals with calls immediately, either independently or by passing to the appropriate team to ensure optimum resolution
- Works to improve knowledge and skills to increase 1st line resolution within the service desk
- Attends client site to assist with issue resolution and increase business knowledge where requested
- Develops strong working relationships with other departments to assist with the delivery of our service to clients
- Adheres to "best practice" and department procedures for client communications, incident progression and investigation
- Participates in the team shift patterns and assists with weekend work and out of hours escalation when required
Required Skills, Qualifications and Experience
- Hold an IT, numerate or business related Degree or equivalent experience
- Minimum 0-2 years of experience
- Have an enquiring mind with an analytical and proactive approach to problem solving, even when under pressure
- Ability to read and understand code in one or more of the following: C++, TCL, UNIX Scripting
- Service desk analysts need to be dynamic, resilient, objective, delivering rapid and accurate solutions to the incidents raised by customers
- Excellent written and verbal communication skills
- A confident and professional manner
- Able to manage own time and a changing workload
- Co-operative approach to working with team members and other departments
- Able to view situations from a customer perspective and act accordingly
- A strong desire to develop a deep understanding of financial markets and business flows and Fidessa's functionality
- Working knowledge of networks and network infrastructure is desirable
ION is committed to maintaining a supportive and inclusive environment for people with diverse backgrounds and experiences. We respect the varied identities, abilities, cultures, and traditions of the individuals who comprise our organization and recognize the value that different backgrounds and points of view bring to our business. ION adheres to an equal employment opportunity policy that prohibits discriminatory practices or harassment against applicants or employees based on any legally impermissible factor.
Equities Service Desk - Trader Support employer: ION
Contact Detail:
ION Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Equities Service Desk - Trader Support
✨Tip Number 1
Familiarise yourself with the financial markets and trading systems. Understanding how these systems work will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your technical skills, especially in C++, TCL, and UNIX scripting. Being able to read and understand code will set you apart from other candidates and show that you're ready to tackle the technical challenges of the job.
✨Tip Number 3
Network with current employees or professionals in the industry. Engaging with them can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 4
Prepare for situational questions that assess your problem-solving abilities under pressure. Think of examples from your past experiences where you successfully resolved issues, as this will showcase your analytical skills and resilience.
We think you need these skills to ace Equities Service Desk - Trader Support
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Equities Service Desk - Trader Support position. Tailor your application to highlight relevant skills and experiences that align with the job description.
Highlight Relevant Experience: If you have experience in IT support or a related field, be sure to emphasise this in your CV and cover letter. Mention any specific instances where you've successfully resolved issues under pressure, as this is crucial for the role.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential, ensure your application reflects this. Use clear and concise language, and consider including examples of how you've effectively communicated with clients or team members in the past.
Demonstrate Problem-Solving Ability: The role requires an analytical and proactive approach to problem-solving. In your application, provide examples of challenges you've faced and how you approached them, particularly in a service desk or technical support context.
How to prepare for a job interview at ION
✨Understand the Role
Make sure you have a solid grasp of what the Equities Service Desk role entails. Familiarise yourself with the responsibilities, such as incident management and client communication, so you can demonstrate your understanding during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved issues under pressure. Highlight your analytical approach and how you can apply it to the challenges faced in a trading support environment.
✨Demonstrate Technical Knowledge
Brush up on your knowledge of relevant programming languages like C++ and UNIX scripting. Be ready to discuss how your technical skills can contribute to effective problem resolution and support for clients.
✨Emphasise Communication Skills
Since excellent written and verbal communication is crucial for this role, practice articulating your thoughts clearly. Prepare to explain complex concepts in simple terms, showcasing your ability to communicate effectively with clients and team members.
