At a Glance
- Tasks: Provide technical expertise and support to customers across Europe and the UK.
- Company: Join IonOpticks, a leader in innovative chromatography solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for travel.
- Other info: Exciting opportunity for career growth in a fast-paced environment.
- Why this job: Be part of a dynamic team shaping the future of proteomics.
- Qualifications: Experience in customer support and strong communication skills required.
The predicted salary is between 40000 - 50000 € per year.
Abingdon, SouthEast OX14, United Kingdom / Full-time
About IonOpticks
Accelerate proteomics with the world’s best chromatography. IonOpticks designs and manufactures UHPLC columns and ecosystem that unlock step-change performance from existing mass spectrometers. Our mission is simple: make exceptional LC–MS performance accessible to every researcher, everywhere. We are scaling globally on the back of award-winning innovation and strong market adoption. With significant new product launches we’re expanding our reach across pharma, biopharma, CROs and the world’s leading proteomics labs.
About the role
We are seeking an experienced Field Application Specialist (FAS) to join our Customer Experience team in this newly created role as we consolidate our leading market position and expand into new market segments. The successful candidate will provide technical expertise to IonOpticks’ current customers throughout Europe and the UK, including technical onboarding and troubleshooting, while building strong relationships with our customers, partners and stakeholders in their territory. The FAS will also support the sales team in expanding our customer base through product demonstrations. There is a requirement to travel approx. 50% of the time (national and international).
What you will be doing
- The FAS will be an integral part of our Customer Experience team fostering strong collaboration with both the R product management, engineering, sales, support functions.
- Exceptional communication and interpersonal skills are vital, alongside introducing new developments to new audiences.
IonOpticks is committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We work to ensure that our working environment and our recruitment processes are as inclusive as possible to everyone. This includes making reasonable adjustments for people who have a disability or long‑term condition during the interview stages of the process.
Field Application Specialist employer: Ion Opticks Pty
At IonOpticks, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. Our commitment to employee growth is evident through continuous training opportunities and the chance to work with cutting-edge technology in the thriving field of proteomics. Located in Abingdon, our team enjoys a supportive environment that values diversity and inclusivity, making it an ideal place for professionals seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Field Application Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at IonOpticks on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Field Application Specialist role.
✨Tip Number 2
Prepare for those technical questions! Brush up on your chromatography and mass spectrometry knowledge. We want you to shine during the interview, so be ready to showcase your expertise and how it can benefit IonOpticks.
✨Tip Number 3
Show off your communication skills! As a Field Application Specialist, you'll need to build strong relationships with customers. Practice explaining complex concepts in simple terms to demonstrate your ability to connect with diverse audiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining the IonOpticks team right from the start!
We think you need these skills to ace Field Application Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Field Application Specialist role. Highlight relevant experience in technical onboarding and customer relationships, as these are key for us at IonOpticks.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about proteomics and how your skills align with our mission. Be genuine and let your personality shine through!
Showcase Your Communication Skills:Since exceptional communication is vital for this role, make sure to demonstrate your interpersonal skills in your application. Use clear and concise language to convey your ideas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ion Opticks Pty
✨Know Your Stuff
Make sure you brush up on your knowledge of chromatography and mass spectrometry. Understand IonOpticks' products and how they stand out in the market. Being able to discuss specific applications and benefits will show that you're genuinely interested and knowledgeable.
✨Showcase Your Communication Skills
As a Field Application Specialist, you'll need to communicate complex technical information clearly. Practice explaining your past experiences in a way that highlights your ability to connect with customers and stakeholders. Use examples where you've successfully onboarded or supported clients.
✨Demonstrate Problem-Solving Abilities
Prepare for questions about troubleshooting and problem-solving. Think of scenarios where you've had to resolve technical issues or adapt to new challenges. Be ready to share how you approached these situations and what the outcomes were.
✨Emphasise Team Collaboration
IonOpticks values collaboration across teams. Be prepared to discuss how you've worked with sales, engineering, or product management in the past. Highlight any experiences where teamwork led to successful outcomes, especially in customer-facing roles.
