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- Tasks: Provide technical expertise and support to customers in proteomics across Europe and the UK.
- Company: Join IonOpticks, a leader in innovative chromatography solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for travel and professional growth.
- Other info: Exciting role with significant career advancement potential in a collaborative environment.
- Why this job: Be part of a dynamic team shaping the future of LC-MS performance.
- Qualifications: Experience in LC-MS workflows and strong relationship-building skills required.
The predicted salary is between 36000 - 60000 £ per year.
Abingdon, SouthEast OX14, United Kingdom / Full-time
About IonOpticks
Accelerate proteomics with the world’s best chromatography. IonOpticks designs and manufactures UHPLC columns and ecosystem that unlock step-change performance from existing mass spectrometers. Our mission is simple: make exceptional LC–MS performance accessible to every researcher, everywhere. We are scaling globally on the back of award-winning innovation and strong market adoption. With significant new product launches we’re expanding our reach across pharma, biopharma, CROs and the world’s leading proteomics labs.
About the role
We are seeking an experienced Field Application Specialist (FAS) to join our Customer Experience team in this newly created role as we consolidate our leading market position and expand into new market segments. The successful candidate will provide technical expertise to IonOpticks’ current customers throughout Europe and the UK, including technical onboarding and troubleshooting, while building strong relationships with our customers, partners and stakeholders in their territory. The FAS will also support the sales team in expanding our customer base through product demonstrations. There is a requirement to travel approx. 50% of the time (national and international).
What you will be doing
- The FAS will be an integral part of our Customer Experience team fostering strong collaboration with both the R&D and Sales divisions of the company.
- The FAS will act as a domain expert in LC‑MS based proteomics, be the product expert for IonOpticks’ portfolio of products, and serve as the primary technical point of contact for IonOpticks’ prospects and customers.
- Working alongside and supporting the Business Development Managers you play a vital part in helping existing customers and winning new ones.
- You will also be responsible for:
- Planning and delivering user training and customer onboarding programs.
- Assisting with inbound customer inquiries, problem solving and/or managing investigations and the creation of solutions.
- Supporting Business Development Managers (BDMs) in the EU and the UK with product and application expertise.
- Working closely with cross-functional teams, including sales, applications specialists, product management, development, marketing and events, to ensure aligned customer solutions and market strategies.
- Developing and implementing initiatives to penetrate adjacent markets by understanding workflows and positioning IonOpticks products to address unique needs.
- Contributing to the creation of technical customer support material and processes.
- Representing the company at industry events, which may include giving technical presentations.
- Maintaining the accuracy and integrity of CRM records.
The skills & experience you’ll need for this job
- Deep, practical understanding of LC‑MS based proteomic workflows and for supporting scientists and salespeople.
- Expertise in building long‑term customer relationships, fostering trust, and delivering tailored solutions.
- A track record of working collaboratively with scientists and commercially minded people; product management, engineering, sales, support functions.
- Exceptional communication and interpersonal skills are vital, alongside introducing new developments to new audiences.
IonOpticks is committed to cultivating a fair and inclusive environment, where everyone can be themselves and thrive. We work to ensure that our working environment and our recruitment processes are as inclusive as possible to everyone. This includes making reasonable adjustments for people who have a disability or long‑term condition during the interview stages of the process.
Field Application Specialist in Abingdon employer: Ion Opticks Pty
Contact Detail:
Ion Opticks Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Application Specialist in Abingdon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend conferences, webinars, or local meetups related to proteomics and chromatography. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your expertise! When you get the chance, demonstrate your knowledge of LC-MS workflows during conversations or interviews. Share insights and experiences that highlight your skills and how they can benefit potential employers.
✨Tip Number 3
Don’t shy away from following up! After meeting someone or having an interview, drop them a quick message to thank them for their time and reiterate your interest. It keeps you fresh in their minds and shows your enthusiasm.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from passionate candidates. It shows initiative and gives us a chance to see your enthusiasm for joining IonOpticks right from the start.
We think you need these skills to ace Field Application Specialist in Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Field Application Specialist role. Highlight your experience with LC-MS workflows and any relevant technical expertise. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about proteomics and how your skills align with our mission at IonOpticks. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As a Field Application Specialist, you'll need to communicate complex ideas clearly. In your application, demonstrate your ability to convey technical information in an understandable way. We’re looking for clarity and confidence!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it shows us you're keen on joining the IonOpticks family!
How to prepare for a job interview at Ion Opticks Pty
✨Know Your Stuff
Make sure you have a solid understanding of LC-MS based proteomics and the specific products IonOpticks offers. Brush up on recent innovations in chromatography and be ready to discuss how these can benefit potential customers.
✨Build Rapport
During the interview, focus on showcasing your ability to build long-term relationships. Share examples of how you've successfully collaborated with scientists and sales teams in the past, highlighting your interpersonal skills and trust-building techniques.
✨Prepare for Technical Questions
Expect technical questions related to troubleshooting and onboarding processes. Prepare by thinking through common challenges customers face and how you would address them, demonstrating your problem-solving skills and expertise.
✨Showcase Your Communication Skills
Since exceptional communication is key for this role, practice explaining complex concepts in simple terms. You might even want to prepare a mini-presentation on a relevant topic to demonstrate your ability to convey information effectively.