At a Glance
- Tasks: Support clients using Sage Intacct, solving issues and enhancing their experience.
- Company: ION, the UK's leading Sage Intacct partner for education.
- Benefits: Competitive salary, 25 days holiday, flexi-hours, and your birthday off!
- Other info: Hybrid role with opportunities for growth and fun in a social environment.
- Why this job: Join a dynamic team and make a real impact in the education sector.
- Qualifications: Passion for client support and understanding of finance operations.
The predicted salary is between 30000 - 40000 € per year.
We're looking for a driven and exciting Sage Intacct Support Specialist. ION is the UK’s leading Sage Intacct for Education (SIFE) Partner and has been helping MATs and colleges to transform their finance and procurement operations, whilst providing insights that will drive efficiencies and enable investment in outcomes. If you’re passionate about supporting clients, have a deep understanding of how finance teams operate, and thrive on building innovative solutions to solve real-world challenges, then we’d love to hear from you!
What is the role? Our consultants and specialists design and implement Sage Intacct, a market leading Cloud Accounting system, primarily into the education sector, but also into a number of verticals, using their experience to provide award winning implementations, project delivery and support to our ever growing list of clients. As part of our experienced Support Team, you will work with our Sage customers to support them in the day to day operations of using the product, ensuring they continuously and consistently achieve the benefits, efficiencies and insights into their business.
What will I do? You will receive, prioritise and plan solutions to issues and problems that are raised by our customers. You will work with the project Delivery team to ensure that the appropriate responses are communicated to resolve the issues in a timely manner. You will ensure that your responses meet all service level agreements, raising concern to the head of support if you feel there could be a breach. You will work with our consultants and specialists in performing root cause analysis and resolution to issues communicating responses and updates to clients in a timely and professional manner. You will be responsible for updating or supporting assets, including knowledge articles, community posts and training videos, ensuring that they are up to date and relevant. You will work with our key product partners to ensure that anything beyond the first or second level support we provide to our customers is raised, organised and tracked to a speedy resolution with our partner support teams. You will continuously evolve our support processes and systems, contributing to improve departmental efficiencies, to ensure they provide the client with a seamless and informative support experience. You will be responsible for understanding your areas of self-improvement, not only around your supported products, but also areas that could be of benefit to the support team or the wider business. You will maintain a good relationship with our clients, understanding areas that they require further assistance with, or modules or training that may benefit them. Taking ownership of any queries while colleagues are on annual leave, making sure that SLAs are met and that there is no reduction in customer satisfaction.
What will I learn? You will learn the appropriate methods to manage and service our product solutions to our customers. You will be provided with exposure on all of the products we deliver at ION and how we design, build and implement them for the benefit of our customers. You will be given training and support to pass the Sage Intacct Implementation certification. You will learn effective methods of resource management and utilisation in the execution of support in a resource managed company. You will learn about many different clients and how their businesses work as well as gaining exposure to the education vertical, as well as other business types, such as Non Profit and Construction.
We offer a competitive salary, 25 days holiday, flexi-hours, child-care scheme, a fantastic work environment and your birthday off! This is a hybrid role and will require 3 days a week in our Newcastle office. Not only that, but you will play a critical role in our rapidly growing organisation, working with some of the most in-demand technologies in the world. But for us, the main benefit is being part of a growing, ambitious and social team, whilst having fun along the way.
If you would like to join ION then we’d love for you to contact us. Please email your CV.
Support Specialist employer: Ion Industries Ltd
ION is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As a Sage Intacct Support Specialist, you will enjoy a competitive salary, flexible working hours, and a supportive environment that encourages innovation and collaboration. With opportunities to gain valuable experience in the education sector and beyond, you'll be part of a dynamic team dedicated to transforming finance operations while having fun along the way.
StudySmarter Expert Advice🤫
We think this is how you could land Support Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees at ION on LinkedIn. Ask them about their experiences and any tips they might have for landing the Support Specialist role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by understanding Sage Intacct inside and out. Familiarise yourself with common issues users face and think of innovative solutions. This will show your passion for supporting clients and your problem-solving skills, which are key for this role.
✨Tip Number 3
Practice your communication skills! As a Support Specialist, you'll need to explain complex concepts in simple terms. Try role-playing with a friend or family member to get comfortable with articulating your thoughts clearly and professionally.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at ION. Good luck!
We think you need these skills to ace Support Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Support Specialist role. Highlight any relevant experience with finance teams or customer support, and don’t forget to mention your problem-solving skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for supporting clients and how you can contribute to our team. Share specific examples of how you've tackled challenges in previous roles.
Showcase Your Communication Skills:As a Support Specialist, clear communication is key. In your application, demonstrate your ability to convey complex information simply and effectively. This will show us you’re ready to engage with our clients professionally.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ion Industries Ltd
✨Know Your Sage Intacct Inside Out
Make sure you have a solid understanding of Sage Intacct and its functionalities. Familiarise yourself with how finance teams operate within the education sector, as this will help you answer questions confidently and demonstrate your passion for supporting clients.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled issues in previous roles. Think about specific challenges you've faced and how you resolved them, especially in a support context. This will show that you can prioritise and plan solutions effectively, just like the role requires.
✨Emphasise Communication Skills
Since you'll be communicating with clients regularly, practice articulating your thoughts clearly and professionally. Be ready to discuss how you would keep clients updated on their queries and ensure they feel supported throughout the process.
✨Demonstrate a Growth Mindset
Be prepared to talk about areas where you seek self-improvement and how you plan to evolve your skills. This aligns perfectly with the role's emphasis on continuous improvement and shows that you're committed to both personal and team development.
