At a Glance
- Tasks: Engage with beta testers, handle queries, and provide feedback on music tech products.
- Company: Join a leading music technology company with a passion for innovation.
- Benefits: Generous leave, private healthcare, training allowance, and staff discounts.
- Other info: Dynamic team environment with opportunities for growth and development.
- Why this job: Be the voice of beta testers and shape the future of music technology.
- Qualifications: 1+ years in customer support and a love for music tech.
The predicted salary is between 23400 - 28600 £ per year.
Are you our next Beta Liaison?
Are you a customer-focused individual with experience in technical support, customer support, or community management, who also has a passion for music technology?
We are seeking a new member of our beta liaison team who will thrive on interacting with our beta testers, handling their queries, bug reports, and feature requests, and discussing our unreleased products with them in great detail.
The beta liaison team works closely with product teams, QA, and beta testers to ensure all feedback is considered when we are developing a new product.
The successful candidate will be hands-on with the products, and the sole point of contact for many of our customers.
If you think you have the skills and experience required to succeed in this role,
Key Responsibilities
- Answer beta testers inquiries through a variety of channels, including forum, email, and IM.
- Ensure an excellent beta tester experience, emphasising feedback, quality bug reports, sensible and useful feature requests, and maintaining beta tester engagement.
- Resolve any setup and technical difficulties for beta updates.
- Write Beta FAQ entries, knowledge base entries, technical help entries and release posts.
- Maintain knowledge of all existing and new products, emphasising setup, practical use, and troubleshooting.
- Work with Software QA and onwards Product and Project teams.
Some of our current software and hardware beta programmes are
- MPC and Force
- Engine DJ and Engine OS
- Head Rush
- Moog
- AIR Music Technology
• Plus many, many more!
Requirements
- 1+ years’ experience in customer-facing role; retail/hospitality/customer support.
- Awareness and knowledge of full lifecycle experience of software development, from inception, planning, development, test, deployment, and maintenance.
- Demonstrable problem-solving approach.
- Good skills in music technology, inclusive of DJ products, electronic and digital music production, live performance, and recording, etc.
- Experience of Microsoft Office suite or equivalent.
- Nice To Have
- Some knowledge of Jira and Confluence (Atlassian software) or similar bug tracking and organisational software
- Some experience with Discourse or similar forum admin software
- Some knowledge of, or experience with project tracking tools
- Generous annual leave entitlement
- Private Healthcare
- Pension scheme
- Employee Assistance Programme
- Cycle To Work Scheme
- Staff discount on products sold by in Music (for personal use only)
- £1,000 annual allowance for training and development
- Sick pay in Music is the parent company for a family of premier brands that includes AIR Music Technology, Akai Professional, Alesis, Alto Professional, Denon DJ, Denon Pro, Marantz Professional, Head Rush, ION Audio, Marq Lighting, M-Audio, Mix Meister, Moog, Numark, Rane, and Sonivox.
Committed to pushing the boundaries of innovation in the DJ, music production, live sound, musical instrument, pro audio, lighting and consumer electronics industries, each of in Musicʼs brands creates cutting-edge products that incorporate and build upon the latest in engineering, design, and technology.
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Junior Beta Liaison in Cambridge employer: ION® Audio
inMusic is an exceptional employer for those passionate about music technology, offering a vibrant work culture that fosters creativity and collaboration. With generous benefits such as private healthcare, a robust pension scheme, and a £1,000 annual training allowance, employees are encouraged to grow and develop their skills in a supportive environment. Located in a dynamic industry, the Junior Beta Liaison role provides a unique opportunity to engage directly with innovative products and a community of enthusiastic beta testers.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Beta Liaison in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ION® Audio. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ION® Audio before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Junior Beta Liaison in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ION® Audio:Your cover letter is your chance to shine! Tell us why you want to work at ION® Audio specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ION® Audio!
How to prepare for a job interview at ION® Audio
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
