At a Glance
- Tasks: Own the technical side of client services and create impactful roadmaps.
- Company: Join Iomart, the UK's leading secure cloud managed services provider.
- Benefits: Enjoy a competitive package and opportunities for professional growth.
- Other info: Be part of a diverse team with over 25 years of industry experience.
- Why this job: Make a real difference in cloud solutions for over 9,000 organisations.
- Qualifications: Expertise in cloud platforms, networking, and strong problem-solving skills required.
The predicted salary is between 50000 - 65000 € per year.
The Technical Account Manager provides a point of ownership for technical aspects of the client's service, once engaged. You’ll provide the technical knowledge and insight to resolve performance and capacity issues as well as work with the client to create a roadmap that ensures the client gains value from the solutions provided.
Additional responsibilities:
- Developing and owning the customer’s technical roadmap and aligning it to customer goals
- Exploring opportunities for innovation and optimisation within existing customer contracts
- Chairing technical platform reviews and owning technical roadmaps
- Identifying trends and preventing issues by being proactive
- Acting as a technical liaison between customers, service engineering teams and support
- Ensuring that all communication, interactions, assignments, details and actions are clear, effective and timely
What we want to hear from you:
- Have strong expertise in public & private cloud platforms (Azure), VMware, and hybrid cloud solutions, backups, and disaster recovery
- Have a solid understanding of networking/connectivity, virtualisation, Windows and storage solutions
- Have a good understanding of cybersecurity professional services and strategic planning best practices
- Have exceptional analytical and problem‑solving skills, with the ability to identify optimisation opportunities
- Have excellent communication and presentation skills, capable of translating technical concepts for non‑technical stakeholders
- Have strong project management abilities, ideally with knowledge of ITIL best practices
What’s in it for me:
Competitive package
Who you’ll be doing it for:
Iomart is the UK’s leading secure cloud managed services provider. We are passionate about delivering hybrid cloud, data protection, cybersecurity and secure connectivity to over 9,000 organisations in the UK and globally. We have over 25 years of expertise in data centre and cloud services, over 600 skilled professionals and turnover over £143m. Our HQ is in Glasgow with offices across the UK. We provide critical services across all public and private sectors.
Equal opportunities:
We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
Technical Account Manager employer: iomart
Iomart is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its skilled professionals. With a commitment to employee growth, we provide extensive training opportunities and a competitive package, all while being at the forefront of secure cloud managed services in the UK. Our Glasgow headquarters and multiple offices across the UK create a vibrant environment where you can thrive and make a meaningful impact on over 9,000 organisations globally.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Iomart on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Show off your skills in action! If you have a portfolio or case studies showcasing your expertise in cloud platforms, virtualisation, or cybersecurity, make sure to share them during interviews. It’s all about proving you can deliver value.
✨Tip Number 3
Prepare for those tricky questions! Brush up on common technical scenarios related to performance issues and capacity planning. Being able to think on your feet will impress the interviewers and show you’re ready for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Iomart.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with cloud platforms, networking, and project management. We want to see how your skills align with the Technical Account Manager role, so don’t hold back!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We love seeing candidates who can think critically and proactively identify optimisation opportunities.
Communicate Clearly:Since this role involves liaising with both technical and non-technical stakeholders, make sure your application reflects your ability to communicate complex ideas simply. We appreciate clarity and effectiveness in all interactions!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at iomart
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of public and private cloud platforms, especially Azure, VMware, and hybrid solutions. Be ready to discuss how these technologies can solve client issues and enhance their experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified optimisation opportunities in past roles. Think about specific scenarios where your analytical skills made a difference, and be ready to share these during the interview.
✨Communicate Clearly
Practice translating complex technical concepts into simple terms. You’ll need to demonstrate that you can effectively communicate with non-technical stakeholders, so think of ways to simplify your explanations.
✨Be Proactive and Prepared
Research Iomart and understand their services and client base. Prepare questions that show your interest in their operations and how you can contribute to their goals. This will highlight your proactive approach and genuine interest in the role.
