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- Tasks: Deliver top-notch cloud support and mentor junior engineers in a dynamic environment.
- Company: Join Atech, a leading Secure Cloud Services provider and part of the Iomart Group.
- Benefits: Enjoy a competitive salary and benefits while working with cutting-edge technology.
- Other info: Be part of a team that supports 25,000 users globally with excellent career growth opportunities.
- Why this job: Make a real impact by improving cloud services and mentoring future tech talent.
- Qualifications: Experience in managed services and troubleshooting Microsoft cloud technologies required.
The predicted salary is between 40000 - 50000 £ per year.
At Atech, we’re building the UK’s leading Secure Cloud Services provider. As a Senior Cloud Technician (L2), you’ll deliver high‑quality managed cloud support while mentoring others and continuously improving how we work. In this role, you'll be:
- Providing second‑line support across Azure, Office 365, Intune, and Windows environments
- Owning incident management, from investigation through to resolution and communication
- Acting as an escalation point for complex issues and recurring problems
- Using automation and tooling to improve efficiency and service quality
- Maintaining clear documentation, processes, and playbooks
- Mentoring junior engineers and supporting onboarding and training
- Championing a security‑first, customer‑focused approach
We want to hear from you if you:
- Have experience in an MSP or managed services environment
- Are confident troubleshooting Microsoft cloud and endpoint technologies
- Understand ITIL-style support, incident, and request management
- Communicate clearly with both technical and non‑technical stakeholders
- Enjoy mentoring others and driving continuous improvement
- Are proactive, organised, and comfortable in a fast‑paced environment
- Hold (or are working towards) Microsoft certifications (AZ‑104, AZ‑900, MS‑900, SC‑900)
Competive Salary + Benefits
Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:
- Azure infrastructure managed service
- Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
- Managed Security and SOC with Microsoft Defender, Sentinel
Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com. We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
Senior Cloud Technician employer: iomart
Contact Detail:
iomart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Cloud Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects and achievements in cloud technologies. This gives potential employers a tangible look at what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to cloud support and incident management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions, feel free to drop us an email at careers@iomart.com – we’re here to help!
We think you need these skills to ace Senior Cloud Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior Cloud Technician role. Highlight your experience with Azure, Office 365, and any relevant certifications to catch our eye!
Show Off Your Communication Skills: Since you'll be dealing with both technical and non-technical folks, it's crucial to demonstrate your ability to communicate clearly. Use straightforward language in your application to show us you can bridge that gap.
Emphasise Mentoring Experience: We love seeing candidates who enjoy mentoring others! If you've had any experience training or supporting junior engineers, make sure to mention it. It shows you're a team player and ready to help us grow.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. If you have questions or need assistance, don’t hesitate to reach out to us at careers@iomart.com before applying!
How to prepare for a job interview at iomart
✨Know Your Cloud Stuff
Make sure you brush up on your knowledge of Azure, Office 365, and Intune. Be ready to discuss specific scenarios where you've provided second-line support or resolved complex issues. This will show that you’re not just familiar with the tech but can also apply it in real-world situations.
✨Show Off Your Mentoring Skills
Since mentoring is a key part of the role, think of examples where you've helped junior engineers or contributed to team training. Share how you approach mentoring and what techniques you use to ensure others succeed. This will highlight your leadership potential.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to communicate with both technical and non-technical stakeholders, so being able to break down complex ideas will be crucial. Consider doing mock interviews with friends to refine this skill.
✨Emphasise Continuous Improvement
Be prepared to discuss how you've used automation and tooling to improve efficiency in past roles. Think about specific examples where you’ve driven improvements in processes or service quality. This will demonstrate your proactive mindset and alignment with their values.