Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support cloud environments for law firms, handling complex technical issues and ensuring smooth operations.
- Company: Join Atech, a leading Microsoft Partner with a focus on innovative managed services.
- Benefits: Earn £30,000 per annum plus benefits in a dynamic work environment.
- Why this job: Make a real impact in the legal sector while expanding your tech skills.
- Qualifications: Experience with Microsoft 365, Azure, and customer support in a fast-paced setting.
- Other info: Opportunity to work with certified Microsoft experts and grow your career.
The predicted salary is between 24000 - 42000 £ per year.
Join Atech as a Senior Cloud Technician, where you’ll be working closely with law firms and legal professionals, supporting the cloud environments that keep their practices running smoothly.
In this role, you’ll handle escalated tickets from 1st line, taking ownership of more complex issues and ensuring our clients receive fast, expert-level support. You’ll support and maintain Windows Terminal Servers, alongside working with Azure-based platforms. A large part of your role will focus on the legal sector’s core applications - especially Partner for Windows (P4W). Your technical expertise combined with excellent customer handling skills will make a real difference to our clients' operations.
Requirements
- Can feasibly commute to Romford
- Have experience with Microsoft 365 and a good understanding of Azure and Intune
- Are comfortable working with Windows Server and Active Directory
- Have previously worked in a customer support or service desk environment
- Can manage and prioritise your workload effectively in a fast‑paced setting
- Communicate clearly and confidently, both in writing and verbally — especially with demanding customers
- Are eager to learn new technologies and continually expand your skillset
- (Desirable) Have experience working within the legal sector as part of an internal IT support team
What’s in it for me?
£30,000 per annum + benefits
Who you’ll be doing it for
Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:
- Azure infrastructure managed service
- Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
- Managed Security and SOC with Microsoft Defender, Sentinel
What to do next
Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com.
We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
Senior Cloud Technician in Romford employer: iomart
Contact Detail:
iomart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Cloud Technician in Romford
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and tech sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft 365, Azure, or Windows Server, make sure to highlight that in conversations. Consider creating a portfolio or a project showcase to demonstrate your expertise.
✨Tip Number 3
Prepare for interviews by practising common questions related to customer support and technical scenarios. Role-play with a friend or use online resources to get comfortable. Remember, confidence is key when dealing with demanding customers!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions or need help, just drop us an email at careers@iomart.com. We’re here to help you land that Senior Cloud Technician role!
We think you need these skills to ace Senior Cloud Technician in Romford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Azure, and Windows Server. We want to see how your skills match up with what we’re looking for in a Senior Cloud Technician!
Show Off Your Customer Skills: Since you’ll be dealing with demanding customers, it’s crucial to showcase your customer support experience. We love seeing examples of how you’ve handled tough situations in the past!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, especially when it comes to technical details and your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at iomart
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss how you've used these technologies in past roles, especially in a customer support context. This will show that you’re not just familiar with the tools but can also apply them effectively.
✨Showcase Your Customer Service Skills
Since this role involves handling escalated tickets and working with demanding clients, prepare examples of how you've successfully managed difficult situations in the past. Highlight your communication skills and how you ensure clients feel supported and valued.
✨Familiarise Yourself with Legal Sector Applications
If you have experience with Partner for Windows (P4W) or similar legal applications, make sure to mention it. If not, do a bit of research on how these applications work and their importance in a law firm setting. This will demonstrate your eagerness to learn and adapt.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about complex issues you've resolved in previous roles and be ready to walk the interviewer through your thought process. This will showcase your technical expertise and ownership of challenges.
