At a Glance
- Tasks: Lead a team of Cloud Technicians and ensure high-quality technical support.
- Company: Join Atech, a top Microsoft Partner with a focus on innovation.
- Benefits: Enjoy remote work, competitive salary, and extensive development opportunities.
- Other info: Diverse and inclusive workplace with clear progression paths.
- Why this job: Make a real impact by leading a passionate team in cloud technology.
- Qualifications: Experience in leading teams and strong knowledge of Microsoft Azure required.
The predicted salary is between 50000 - 60000 € per year.
You will lead and develop a team of Cloud Technicians and Senior Cloud Technicians. As a Technical Services Team Lead, you will be responsible for the day‑to‑day leadership, performance and wellbeing of the team, ensuring a consistent and high‑quality level of technical and operational support is delivered to our customers, with people at the heart of everything we do. You will act as the first point of escalation for technical and service‑related issues, supporting the team in resolving more complex Azure‑based incidents and requests, while maintaining strong service delivery across a diverse customer base.
Strong experience and working knowledge of Microsoft Azure cloud services are essential in order to effectively support the team, provide technical guidance and ensure best practice is followed. As a Team Lead, you will lead by example, promoting positive behaviours, technical best practice and a customer‑focused mindset within the team. You will drive continuous improvement through coaching, mentoring and regular performance feedback, supporting skills development and progression opportunities for Cloud Technicians as they grow in their roles.
If you are an experienced people manager, or a senior cloud engineer with strong Azure expertise ready to step into leadership, and are looking for a role where you can influence service quality, develop others and contribute ideas to improve how we work, we would love to hear from you.
We want to hear from you if you:
- Have experience leading and motivating technical teams to deliver against service and performance objectives
- Bring strong knowledge of cloud technologies, particularly Microsoft Azure
- Are passionate about delivering high‑quality customer service in a technical environment
- Can confidently make decisions and take ownership of outcomes in line with business needs
- Are able to prioritise workload effectively in a fast‑paced, operational setting
- Demonstrate strong technical and service‑focused problem‑solving skills
At Atech, we’re committed to creating a diverse and inclusive workplace. We recognise that your experience may not align perfectly with every requirement listed, so if this role sounds right for you, we encourage you to apply. You might be the right fit for this or other opportunities within the Iomart Group.
What's in it for me?
- Salary: Depending on Experience
- Fully remote role (occasional requirement to come into office)
- Clear progression opportunities with genuine investment in your development
- 4x salary life assurance for added peace of mind
- Extended family‑friendly benefits, including enhanced maternity, paternity and adoption leave
- 33 days’ leave, including 25 days’ holiday, public holidays and a birthday day (allocated as hours for shift patterns)
- Flexible benefits platform, including Cycle to Work, Tech Scheme, plus retail and gym discounts
- Health & wellbeing support, with Health and Dental Cash Plans, Critical Illness cover and access to our Employee Assistance Programme, including free counselling
- Learning & development focus, with unlimited access to LinkedIn Learning and 12 days’ dedicated training per year
Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:
- Azure infrastructure managed service
- Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
- Managed Security and SOC with Microsoft Defender, Sentinel
Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com. We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
Technical Services Team Lead in Marlow employer: iomart
At Atech, part of the Iomart Group, we pride ourselves on being an exceptional employer that values people at the heart of our operations. With a fully remote role offering clear progression opportunities, extensive health and wellbeing support, and a commitment to employee development through unlimited access to LinkedIn Learning, we foster a culture of inclusivity and continuous improvement. Join us to lead a talented team in delivering high-quality technical services while enjoying a flexible work environment and generous benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Services Team Lead in Marlow
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with Azure. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with Microsoft Azure and team leadership. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on how you've led teams and tackled complex technical issues.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Services Team Lead in Marlow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Services Team Lead role. Highlight your leadership experience and any specific Azure projects you've worked on to show us you're the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about leading technical teams and delivering high-quality customer service. Share specific examples of how you've motivated teams in the past and how you can bring that energy to our team.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention instances where you've tackled complex technical issues. We want to see how you approach problem-solving, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. If you have any questions or need assistance, feel free to reach out to us at careers@iomart.com before submitting your application.
How to prepare for a job interview at iomart
✨Know Your Azure Stuff
Make sure you brush up on your Microsoft Azure knowledge before the interview. Be ready to discuss specific services and how they can be applied in real-world scenarios. This will show that you’re not just familiar with Azure, but that you can also lead a team effectively using it.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led and motivated teams in the past. Think about challenges you've faced and how you overcame them while keeping your team engaged. This will demonstrate your ability to lead by example and promote a positive work environment.
✨Customer Service Mindset
Since delivering high-quality customer service is key, be ready to share experiences where you’ve gone above and beyond for customers. Highlight your problem-solving skills and how you prioritise customer needs, especially in a technical setting.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
