At a Glance
- Tasks: Provide top-notch technical support and enhance customer satisfaction in a remote role.
- Company: Join Atech, a leading Microsoft Partner with a focus on innovation and teamwork.
- Benefits: Enjoy competitive salary, flexible work, extensive leave, and health support.
- Other info: Diverse and inclusive workplace with clear progression opportunities and unlimited learning access.
- Why this job: Make a real impact while mentoring others and driving technical excellence.
- Qualifications: Experience in managed services and strong knowledge of Microsoft Azure and Office 365 required.
The predicted salary is between 40000 - 50000 £ per year.
As a Senior Cloud Technician, you’ll be the first point of contact for technical support within our managed services team, handling second-line support tickets and ensuring high-quality service delivery. While the role is primarily remote, you’ll also provide regular onsite support to customers, building strong relationships and delivering hands-on technical expertise when needed. You’ll work across Microsoft Azure and Office 365 environments, troubleshooting incidents and contributing to automation and process improvements. You’ll collaborate with team leads and engineers to refine workflows, mentor junior staff, and support critical tooling. Your role will be key in driving technical excellence, enhancing customer satisfaction, and contributing to a high-performing technical services team.
We want to hear from you if you:
- You have experience in a managed services environment and strong knowledge of Microsoft Azure and Office 365.
- You’re confident handling second-line support tickets and troubleshooting across Windows and Apple OS.
- You’re familiar with tools like ConnectWise, Site24x7, Meraki, and Microsoft Defender.
- You’re passionate about mentoring others and improving service processes.
- You’re organised, customer-focused, and thrive in a fast-paced technical environment.
- You hold or are working towards Microsoft certifications such as AZ-104, AZ-140, or SC-900.
At Atech we’re committed to creating a diverse and inclusive workplace. We also recognise your experience may not be perfectly aligned to all the criteria in the job ad. If you like the sound of this role, even if you don’t meet all the criteria, we encourage you to apply. You might just be the right fit for this or other roles.
What's in it for me?
- Salary: £Depending on experience + benefits
- Primarily remote role with regular onsite support as required
- Clear progression opportunities with genuine investment in your development
- 4x salary life assurance for added peace of mind
- Extended family-friendly benefits, including enhanced maternity, paternity and adoption leave
- 33 days’ leave, including 25 days’ holiday, public holidays and a birthday day
- Flexible benefits platform, including Cycle to Work, Tech Scheme, plus retail and gym discounts
- Health & wellbeing support, with Health and Dental Cash Plans, Critical Illness cover and access to our Employee Assistance Programme, including free counselling
- Strong learning & development focus, with unlimited access to LinkedIn Learning and 12 days’ dedicated training per year
Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:
- Azure infrastructure managed service
- Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
- Managed Security and SOC with Microsoft Defender, Sentinel
Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first please feel free to contact me on careers@iomart.com. We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
Senior Cloud Technician in Marlow employer: iomart
At Atech, part of the Iomart Group, we pride ourselves on being an excellent employer that fosters a diverse and inclusive workplace. With a strong focus on employee development, we offer clear progression opportunities, extensive training resources, and a range of family-friendly benefits, all while providing the flexibility of a primarily remote role. Join us to be part of a high-performing team that values technical excellence and customer satisfaction, where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Cloud Technician in Marlow
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what iomart values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges iomart might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at iomart!
✨Direct Apply to iomart
Let's not forget to apply directly through the iomart website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior Cloud Technician in Marlow
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at iomart.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at iomart. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at iomart
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
