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- Tasks: Provide top-notch support as a Cloud Technician, managing service desk tickets and ensuring customer satisfaction.
- Company: Join Atech, a leading Microsoft Partner with a dynamic team and innovative services.
- Benefits: Enjoy a competitive salary, benefits, and opportunities for professional growth.
- Why this job: Be the first point of contact for customers and make a real impact in tech support.
- Qualifications: Experience with Microsoft 365, Azure, and customer support is preferred but not essential.
- Other info: Great career growth potential in a supportive and collaborative environment.
The predicted salary is between 20000 - 24000 £ per year.
As our Cloud Support Technician, you’ll be the first point of contact for customers, providing responsive and effective support. You’ll manage service desk tickets from start to finish - logging, tracking, and resolving issues, and escalating when needed to keep operations running smoothly.
Monitor and manage security and backup alerts to maintain system integrity. Assess and triage tickets, prioritising incidents for timely resolution. Identify recurring issues and proactively flag potential problems for investigation. Implement minor, standard changes to support customer environments. Collaborate in team meetings and contribute ideas for process improvements. Build strong customer relationships, ensuring clear communication and high satisfaction.
What we want to hear from you:
- Are ideally based in/around London.
- Have experience with Microsoft 365 and a good understanding of Azure and Intune.
- Are comfortable with Windows Server and Active Directory.
- Have worked in a customer support or service desk role.
- Can manage and prioritize workload effectively.
- Communicate clearly and confidently, both in writing and verbally.
- Are familiar with ITSM tools and eager to learn new technologies.
Bonus points for experience in MSP environments, ITIL practices, or Microsoft certifications, but not essential. We also recognise your experience may not be perfectly aligned to all the criteria in the job ad. If you like the sound of this role, even if you don’t meet all the criteria, we encourage you to apply. You might just be the right fit for this or other roles.
What’s in it for me?
Salary: £25,000 - £28,000 per year + benefits.
Who you’ll be doing it for:
Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:
- Azure infrastructure managed service.
- Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop.
- Managed Security and SOC with Microsoft Defender, Sentinel.
What to do next:
Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com.
We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
Cloud Technician (L1) in Marlow employer: iomart
Contact Detail:
iomart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Technician (L1) in Marlow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key, so show them what you've got!
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. Use that knowledge to connect your skills and experiences directly to what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, if you have any questions, we’re just an email away at careers@iomart.com.
We think you need these skills to ace Cloud Technician (L1) in Marlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Azure, and customer support. We want to see how your skills match what we're looking for, so don’t be shy about showcasing relevant projects or roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the Cloud Technician role and how your background makes you a great fit. We love seeing genuine enthusiasm and personality.
Show Off Your Communication Skills: Since clear communication is key in this role, make sure your application is well-written and free of errors. We appreciate clarity and confidence, so let your writing reflect that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at iomart
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss how you've used these technologies in past roles, as well as any challenges you've faced and how you overcame them.
✨Customer Support Mindset
Since you'll be the first point of contact for customers, think about your previous customer support experiences. Prepare examples that showcase your ability to communicate clearly and resolve issues effectively, highlighting your commitment to customer satisfaction.
✨Ticket Management Skills
Familiarise yourself with ITSM tools and be prepared to talk about how you manage and prioritise service desk tickets. Share specific instances where you successfully triaged incidents and implemented solutions, demonstrating your proactive approach.
✨Team Collaboration
Collaboration is key in this role, so think about times when you've contributed ideas in team meetings or worked with others to improve processes. Be ready to discuss how you build strong relationships with colleagues and customers alike.
