At a Glance
- Tasks: Provide top-notch support as a Cloud Support Technician and manage service desk tickets.
- Company: Join Atech, a leading Microsoft Partner with a focus on innovative managed services.
- Benefits: Competitive salary based on experience plus great benefits.
- Other info: Dynamic team environment with opportunities for growth and learning new technologies.
- Why this job: Be the first point of contact for customers and make a real difference in their tech experience.
- Qualifications: Experience with Microsoft 365, Azure, and customer service skills are essential.
The predicted salary is between 30000 - 40000 € per year.
As our Cloud Support Technician, you’ll be the first point of contact for customers, providing responsive and effective support. You’ll manage service desk tickets from start to finish - logging, tracking, and resolving issues, and escalating when needed to keep operations running smoothly. In addition, you will:
- Monitor and manage security and backup alerts to maintain system integrity
- Assess and triage tickets, prioritising incidents for timely resolution
- Identify recurring issues and proactively flag potential problems for investigation
- Implement minor, standard changes to support customer environments
- Collaborate in team meetings and contribute ideas for process improvements
- Build strong customer relationships, ensuring clear communication and high satisfaction
We want to hear from you if you:
- Have experience with Microsoft 365 and a good understanding of Azure and Intune
- Are comfortable with Windows Server and Active Directory
- Have worked in a customer service, customer support or service desk role
- Can manage and prioritise workload effectively
- Communicate clearly and confidently, both in writing and verbally
- Are familiar with ITSM tools and eager to learn new technologies
(Bonus points for experience in MSP environments, ITIL practices, or Microsoft certifications, but not essential.)
Salary: Depending on Experience + Benefits
Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365. Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:
- Azure infrastructure managed service
- Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
- Managed Security and SOC with Microsoft Defender, Sentinel
Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com. We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
Cloud Technician in Marlow employer: iomart
At Atech, part of the Iomart Group, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Cloud Technician, you'll benefit from working alongside certified Microsoft experts in a supportive environment that encourages innovation and collaboration, all while enjoying competitive salaries and comprehensive benefits. Our commitment to excellence ensures that you will be part of a team that not only values your contributions but also invests in your future.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Technician in Marlow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key, so show them what you've got!
✨Tip Number 3
Tailor your approach! When you find a role that excites you, research the company and its culture. Use that knowledge to connect your skills and experiences to what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are eager to join our team!
We think you need these skills to ace Cloud Technician in Marlow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365, Azure, and Intune. We want to see how your skills match the Cloud Technician role, so don’t be shy about showcasing relevant projects or roles you've had!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how your background in customer support makes you a great fit. We love seeing genuine enthusiasm!
Show Off Your Communication Skills:Since clear communication is key for this role, make sure your application reflects that. Keep your language straightforward and professional, but let your personality come through too. We appreciate authenticity!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be one step closer to joining our awesome team at StudySmarter!
How to prepare for a job interview at iomart
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss how you've used these tools in previous roles, as this will show your familiarity and confidence with the technologies they'll expect you to support.
✨Customer Service Focus
Since you'll be the first point of contact for customers, think of examples where you've provided excellent customer service. Prepare to share how you handled difficult situations or resolved issues effectively, as this will highlight your ability to build strong customer relationships.
✨Problem-Solving Mindset
Be prepared to discuss how you assess and triage tickets. Think about a time when you identified a recurring issue and how you approached it. This will demonstrate your proactive nature and ability to keep operations running smoothly.
✨Communication is Key
Practice clear and confident communication, both verbally and in writing. You might be asked to explain technical concepts to non-technical users, so being able to convey information simply and effectively will be crucial.
