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For Companies At a Glance
- Tasks: Be the go-to person for customer inquiries and manage service desk tickets.
- Company: Leading tech service provider in the UK with a focus on innovation.
- Benefits: Salary between £25,000 - £28,000 plus great benefits.
- Why this job: Join a dynamic team and help customers navigate Microsoft 365 and Azure.
- Qualifications: Experience with Microsoft 365 and Azure, plus strong communication skills.
- Other info: Great opportunity to build relationships and grow your career in tech.
The predicted salary is between 25000 - 28000 £ per year.
A leading technology service provider in the UK is seeking a Cloud Support Technician to be the first point of contact for customer inquiries. The successful candidate will manage service desk tickets, monitor security alerts, and build strong customer relationships.
Required qualifications include:
- Experience with Microsoft 365
- A good understanding of Azure
- Effective communication skills
The role offers a salary range of £25,000 - £28,000 plus benefits.
Cloud Support Technician I - Microsoft 365 & Azure in Marlow employer: iomart
Contact Detail:
iomart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Support Technician I - Microsoft 365 & Azure in Marlow
✨Tip Number 1
Get familiar with Microsoft 365 and Azure before your interview. We recommend diving into some online tutorials or documentation to brush up on your knowledge. This will not only boost your confidence but also show the interviewer that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customer inquiries, it's crucial to convey information clearly and effectively. Try role-playing with a friend or family member to simulate customer interactions.
✨Tip Number 3
Network with current Cloud Support Technicians or professionals in the field. We can leverage platforms like LinkedIn to connect with others and gain insights about the role. Plus, you might even get some insider tips on the application process!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive opportunities listed there that you won't find anywhere else.
We think you need these skills to ace Cloud Support Technician I - Microsoft 365 & Azure in Marlow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Azure. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Cloud Support Technician role and how your communication skills can help us build strong customer relationships.
Showcase Your Problem-Solving Skills: As a Cloud Support Technician, you'll be handling inquiries and service desk tickets. Share examples in your application that demonstrate your ability to troubleshoot and resolve issues effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at iomart
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Azure. Be ready to discuss specific features, troubleshooting steps, and any recent updates. This will show that you're not just familiar with the platforms but also genuinely interested in them.
✨Practice Your Communication Skills
As a Cloud Support Technician, you'll need to communicate effectively with customers. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with potential customer scenarios.
✨Familiarise Yourself with Service Desk Tools
Get to know common service desk ticketing systems and how they work. If you have experience with any specific tools, be prepared to discuss how you've used them to manage inquiries and resolve issues efficiently.
✨Showcase Your Customer Relationship Skills
Think of examples from your past experiences where you've built strong relationships with customers. Be ready to share how you handled difficult situations or went the extra mile to ensure customer satisfaction. This will highlight your ability to connect with clients.
