At a Glance
- Tasks: Own technical aspects of client services and create innovative roadmaps for success.
- Company: Join Iomart, the UK's leading Secure Cloud Managed Services Provider.
- Benefits: Enjoy a competitive salary and work in a dynamic environment.
- Other info: Be part of a passionate team with over 25 years of industry expertise.
- Why this job: Make a real impact by optimising cloud solutions for diverse clients.
- Qualifications: Expertise in cloud platforms, networking, and strong problem-solving skills required.
The predicted salary is between 50000 - 65000 € per year.
The Technical Account Manager provides a point of ownership for technical aspects of the client's service, once engaged. You'll provide the technical knowledge and insight to resolve performance and capacity issues as well as working with the client to create a roadmap to ensure the client is gaining value from the solutions provided.
Additional responsibilities include:
- Developing and owning customers' technical roadmap and how it aligns to customer goals
- Exploring opportunities for innovation and optimisation within existing customer contracts
- Chairing technical platform reviews and owning technical roadmaps
- Identifying trends and preventing issues from occurring by being proactive
- Acting as a technical liaison between customers, service engineering teams and support
- Ensuring that all communication, interactions, assignments, details and actions are clear, effective, and timely
We want to hear from you if you:
- Have strong expertise in public & private cloud platforms (Azure), VMware, and hybrid cloud solutions, Backups, and Disaster Recovery
- Have a solid understanding of networking/connectivity, virtualisation, Windows and storage solutions
- Have a good understanding of Cyber Security Professional Services and Strategic Planning best practices
- Have exceptional analytical and problem-solving skills, with the ability to identify optimisation opportunities
- Have excellent communication and presentation skills, capable of translating technical concepts for non-technical stakeholders
- Have strong project management abilities, ideally with knowledge of ITIL best practices
What's in it for me? £Competitive package
Iomart is the UK’s leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally. We have over 25 years expertise in data centre and cloud services, over 600 skilled professionals and turnover over £143m. Our HQ is in Glasgow and offices across the UK. We provide critical services across all public and private sectors.
Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com. We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
Technical Account Manager in London employer: iomart
Iomart is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its skilled professionals. With a strong focus on employee growth, we provide ample opportunities for career advancement in the rapidly evolving field of cloud services, all while being based in the vibrant city of Glasgow. Our commitment to inclusivity and support ensures that every team member can thrive and contribute meaningfully to our mission of delivering top-notch secure cloud solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Iomart on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical knowledge. Make sure you can confidently discuss Azure, VMware, and hybrid cloud solutions. We want to see you shine when it comes to those technical questions!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of specific examples where you've identified optimisation opportunities or resolved issues. We love hearing about real-life experiences that demonstrate your expertise!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Iomart.
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Technical Account Manager role. Highlight your expertise in cloud platforms, networking, and project management to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've tackled technical challenges and contributed to client success in the past.
Showcase Your Communication Skills:Since you'll be translating technical concepts for non-technical stakeholders, make sure your application demonstrates your ability to communicate clearly and effectively. We love seeing candidates who can bridge the gap!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at iomart
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of public and private cloud platforms, especially Azure, VMware, and hybrid cloud solutions. Be ready to discuss how these technologies can solve client issues and enhance their experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified optimisation opportunities in past roles. Highlight your analytical skills and be ready to discuss specific scenarios where you proactively prevented issues from arising.
✨Communicate Like a Pro
Practice translating complex technical concepts into simple terms. You’ll need to demonstrate your ability to communicate effectively with non-technical stakeholders, so think of ways to explain your past projects in layman's terms.
✨Be Ready for Project Management Questions
Familiarise yourself with ITIL best practices and be prepared to discuss your project management experience. Think of specific projects where you successfully managed timelines and resources, and how that aligns with the role's requirements.
