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For Companies At a Glance
- Tasks: Support customers with renewals, queries, and complaints via live chat, email, and phone.
- Company: Join Iomart, a leading UK provider of cloud hosting and managed services.
- Benefits: Earn ÂŁ24,000-ÂŁ28,000 plus uncapped commission and great benefits.
- Other info: Dynamic work environment with opportunities to learn about IT and technology.
- Why this job: Make a real difference in customer experiences while growing your career in sales.
- Qualifications: Customer service experience is a plus; sales experience is great but not essential.
The predicted salary is between 24000 - 28000 ÂŁ per year.
Overview
Iomart is a leading UK provider of cloud hosting, data centre, and managed services, supporting businesses with secure and reliable technology solutions. Customer experience is at the heart of Iomart, and every role plays a part in helping customers succeed. Easyspace is part of the Iomart Group and provides web hosting, domain, and cloud services to individuals and businesses looking to get online and grow. Easyspace operates across three brands, offering a range of flexible solutions.
Responsibilities
- Support customers across the Hosting UK brand, handling a mix of renewals and customer care activities, including managing customer account renewals.
- Respond to general enquiries.
- Handle billing and payment queries.
- Support customers with complaints and questions.
- Manage support tickets.
- Communicate with customers via live chat, email, and telephone.
Work closely with the Renewals Team, meeting renewal targets and identifying opportunities to grow customer accounts by recommending the right products and services in a helpful, customerâfocused way.
What weâre looking for
- Have experience in sales or renewals â this is great to have, but not essential.
- Bring customer service experience and genuinely enjoy helping people.
- Are interested in building a future career in sales.
- Have a friendly, positive attitude and enjoy building relationships.
- Have an interest in IT and technology, with curiosity to learn more.
Benefits
Salary ÂŁ24,000-ÂŁ28,000 DOE + Uncapped Commission + Benefits.
Who youâll be doing it for
Iomart is the UKâs leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally. We have over 25 years expertise in data centre and cloud services, over 600 skilled professionals and turnover over ÂŁ143m. Our HQ is in Glasgow and offices across the UK. We provide critical services across all public and private sectors.
What to do next
Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com.
Weâre an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
Customer Care Executive in Glasgow employer: iomart
Contact Detail:
iomart Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Care Executive in Glasgow
â¨Tip Number 1
Get to know the company inside out! Research Iomart and Easyspace, their services, and their values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
â¨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers via live chat, email, and phone, itâs crucial to sound friendly and professional. Try role-playing with a friend to get comfortable.
â¨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where youâve helped customers or resolved issues. This will help you stand out during interviews.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, if you have any questions, feel free to reach out to us at careers@iomart.com!
We think you need these skills to ace Customer Care Executive in Glasgow
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Care Executive role. Highlight any customer service or sales experience you have, and donât forget to mention your interest in IT and technology!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share why youâre passionate about helping customers and how you can contribute to the team at Iomart.
Show Off Your Communication Skills: Since you'll be communicating with customers via live chat, email, and phone, make sure your application showcases your communication skills. Use clear and friendly language, and donât hesitate to share examples of how you've helped customers in the past.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. Itâs super easy, and youâll be one step closer to joining our fantastic team at Iomart!
How to prepare for a job interview at iomart
â¨Know Your Stuff
Before the interview, make sure you understand Iomart's services and how they benefit customers. Familiarise yourself with cloud hosting, data centres, and managed services. This knowledge will help you answer questions confidently and show your genuine interest in the role.
â¨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully handled customer queries or complaints. Highlight your ability to remain calm under pressure and your knack for building relationships. This will demonstrate that youâre a great fit for the Customer Care Executive role.
â¨Practice Active Listening
During the interview, listen carefully to the questions being asked. This not only shows respect but also allows you to provide more relevant answers. If you're unsure about something, donât hesitate to ask for clarification â it shows you're engaged and keen to understand.
â¨Be Positive and Personable
Iomart values a friendly attitude, so let your personality shine through! Smile, maintain eye contact, and be enthusiastic about the opportunity. A positive demeanour can make a lasting impression and help you connect with the interviewers.