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- Tasks: Join our team as a Domain specialist, managing registrations, transfers, and customer queries.
- Company: Iomart is the UK's leading Secure Cloud Managed Services Provider with over 25 years of expertise.
- Benefits: Earn up to £25K plus benefits, with opportunities for remote work and professional growth.
- Why this job: Be part of a dynamic team delivering top-notch customer experiences in a fast-paced environment.
- Qualifications: Knowledge of domain names, excellent communication skills, and experience with CRM and billing platforms required.
- Other info: We're an equal opportunities employer, committed to inclusivity and support throughout the application process.
The predicted salary is between 18000 - 35000 £ per year.
We’re looking for a proactive and detail-driven Domain specialist to join our Easyspace Domain Team. You’ll support both commercial customers and resellers, ensuring domain registrations, transfers, and billing run smoothly. You’ll be handling customer queries across helpdesk, live chat, and email, administering domain records and billing, and collaborating with internal teams to deliver a first-class customer experience.
If you’re customer-focused, great with detail, and confident juggling multiple tasks in a fast-paced environment we want to hear from you.
We want to hear from you if you:
- Have great knowledge of domain names and registries
- Are an excellent communicator with previous customer service experience
- Are confident using CRM and billing platforms
- Have a calm, problem-solving mindset
Salary: up to £25K DOE + Benefits
iomart is the UK’s leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally. We have over 25 years expertise in data centre and cloud services with over 600 skilled professionals and turnover over £127m. Our HQ is in Glasgow and offices across the UK. We provide critical services across all public and private sectors.
Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first please feel free to contact me on careers@iomart.com. We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
Domain Registry & Billing Administrator employer: iomart
Contact Detail:
iomart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Domain Registry & Billing Administrator
✨Tip Number 1
Familiarise yourself with the latest trends in domain registration and management. Being knowledgeable about current practices will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills, especially in handling queries through various channels like live chat and email. Practising common scenarios can prepare you for the types of interactions you'll have in this role.
✨Tip Number 3
Get comfortable with CRM and billing platforms by exploring free trials or tutorials online. Demonstrating familiarity with these tools during your discussions can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you manage multiple tasks in a fast-paced environment. Think of specific examples from your past experiences that highlight your problem-solving mindset and ability to stay calm under pressure.
We think you need these skills to ace Domain Registry & Billing Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements. Highlight your experience with domain names, customer service, and any relevant CRM or billing platforms in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Domain Registry & Billing Administrator role. Emphasise your attention to detail, problem-solving abilities, and any previous roles that involved customer interaction.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific examples of how your background makes you a great fit for the Easyspace Domain Team and how you can contribute to delivering excellent customer service.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at iomart
✨Show Your Domain Knowledge
Make sure to brush up on your knowledge of domain names and registries. Be prepared to discuss specific examples of how you've handled domain registrations or transfers in the past, as this will demonstrate your expertise and suitability for the role.
✨Demonstrate Excellent Communication Skills
Since the role involves handling customer queries across various platforms, practice articulating your thoughts clearly and concisely. Think of examples from your previous customer service experience where you effectively resolved issues or communicated complex information.
✨Familiarise Yourself with CRM and Billing Platforms
If you have experience using CRM and billing platforms, be ready to discuss them during the interview. If not, do some research on common tools used in the industry, as showing a willingness to learn can impress your interviewers.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer issues or challenges. Prepare by thinking through potential scenarios and how you would approach solving them calmly and efficiently, showcasing your problem-solving mindset.
