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- Tasks: Provide top-notch technical support and troubleshoot issues in Microsoft Azure and Office 365.
- Company: Join Atech, a leading Microsoft Partner with a focus on innovation and collaboration.
- Benefits: Competitive salary of ÂŁ25K-35K, plus benefits and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in the tech world.
- Qualifications: Experience in managed services and knowledge of Microsoft Azure and Office 365 required.
- Other info: Diverse and inclusive workplace with a commitment to your development.
The predicted salary is between 25000 - 35000 ÂŁ per year.
What you’ll be doing:
As a Cloud Technician (L2), you’ll be the first point of contact for technical support within our managed services team, handling second‑line support tickets and ensuring high‑quality service delivery. You’ll work across Microsoft Azure and Office 365 environments, troubleshoot incidents, and contribute to automation and process improvements. You’ll collaborate with team leads and engineers to refine workflows, mentor junior staff, and support critical tooling. Your role will be key in driving technical excellence, enhancing customer satisfaction, and contributing to a high‑performing technical services team.
We want to hear from you if you:
- You have experience in a managed services environment and strong knowledge of Microsoft Azure and Office 365.
- You’re confident handling second‑line support tickets and troubleshooting across Windows and Apple OS.
- You’re familiar with tools like ConnectWise, Site24x7, Meraki, and Microsoft Defender.
- You’re passionate about mentoring others and improving service processes.
- You’re organised, customer‑focused, and thrive in a fast‑paced technical environment.
- You hold or are working towards Microsoft certifications such as AZ‑104, AZ‑140, or SC‑900.
What\’s in it for you:
Salary: Up to ÂŁ35,000 per annum depending on experience.
At Atech, we’re committed to fostering a collaborative and innovative environment. By joining our team, you’ll have the opportunity to work on cutting‑edge projects, develop your skills, and make a tangible impact on our customers and business.
Who you’ll be doing it for:
Atech, part of the Iomart Group, is a highly accredited Microsoft Partner who delivers transformed technology with managed services. Our team of certified Microsoft experts aligns with your team to deliver an excellent service tailored to your individual needs, 24/7/365.
Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:
- Azure infrastructure managed service
- Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
- Managed Security and SOC with Microsoft Defender, Sentinel
What to do next:
Please click apply if you like the sound of this. If you do not have an up‑to‑date CV or want to have a chat about the role first, please feel free to contact me at careers@iomart.com.
We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process, just let us know.
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Cloud Technician (L2) employer: iomart
Contact Detail:
iomart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cloud Technician (L2)
✨Tip Number 1
Network like a pro! Reach out to current employees at Atech on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Cloud Technician role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since you'll be handling second-line support tickets, make sure you're comfortable troubleshooting issues in Microsoft Azure and Office 365. Practice common scenarios you might face!
✨Tip Number 3
Show off your passion for mentoring! Atech values team collaboration, so be ready to discuss how you've helped others in previous roles. Share specific examples of how you've improved processes or supported your teammates.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t meet every single requirement, Atech encourages diverse applicants. Your unique experiences might just be what they’re looking for, so go for it!
We think you need these skills to ace Cloud Technician (L2)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Cloud Technician role. Highlight your knowledge of Microsoft Azure and Office 365, and don’t forget to mention any relevant certifications you’re working towards!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your experience in managed services makes you a great fit for our team at Atech.
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical challenges in the past. We love seeing candidates who can think on their feet and come up with innovative solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at iomart
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure and Office 365. Be ready to discuss specific tools like ConnectWise and Microsoft Defender, as well as your experience with troubleshooting across different operating systems. This will show that you're not just familiar with the tech but can also handle real-world scenarios.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled second-line support tickets in the past. Think about specific incidents where you improved processes or automated tasks. This will demonstrate your ability to think critically and contribute to the team's success.
✨Emphasise Your Mentoring Experience
Since mentoring junior staff is part of the role, be ready to talk about any previous experiences you've had in guiding others. Share how you’ve helped colleagues grow their skills or improve their performance, as this shows your commitment to teamwork and development.
✨Be Organised and Customer-Focused
During the interview, highlight your organisational skills and customer-centric approach. Discuss how you prioritise tasks in a fast-paced environment and ensure high-quality service delivery. This will resonate well with the company's focus on enhancing customer satisfaction.