At a Glance
- Tasks: Provide top-notch technical support for Microsoft cloud technologies and resolve customer issues.
- Company: Join Atech, a leading Microsoft Partner with a collaborative culture.
- Benefits: Competitive salary, flexible working, training support, and extra leave on your birthday.
- Other info: Great opportunity for growth in a supportive team environment.
- Why this job: Kickstart your career in cloud tech while making a real difference for customers.
- Qualifications: Passion for technology, experience with Microsoft tools, and strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
What you'll be doing
At Atech, we're committed to delivering exceptional cloud and managed IT services that help our customers succeed.
As a Cloud Technician (Tier 1), you'll be the first point of contact for technical support, helping customers resolve issues, supporting Microsoft cloud technologies, and delivering an excellent service experience.
Key Responsibilities
- Act as the first point of contact for customer support requests via phone, email, and ticketing systems.
- Troubleshoot and resolve first-line issues across Microsoft 365, Azure, Entra ID, Exchange Online, Teams, endpoints, and related technologies.
- Log, manage, prioritise, and resolve support tickets within agreed SLAs, escalating where appropriate.
- Monitor support queues and alerts, ensuring tickets are categorised and assigned correctly.
- Support minor incident management, maintaining clear communication with customers throughout.
- Identify recurring issues and trends and elevate them for further investigation.
- Maintain accurate documentation, ticket updates, and knowledge base articles.
- Work closely with Technical Team Managers, Team Leaders, and other engineers to deliver outstanding customer service.
- Support key service delivery tools, including Connect Wise, Screen Connect, Microsoft 365, Azure, Defender, IT Glue, monitoring platforms, and Cisco Meraki.
- Continuously develop your technical skills through training, certifications, and hands‑on experience.
You'll play an important role in delivering proactive, customer-focused support while contributing to Atech's culture of collaboration, continuous improvement, and technical excellence.
We want to hear from you if you
- Have a genuine passion for technology and delivering excellent customer service.
- Are eager to build a career in cloud technologies and managed IT services.
- Have experience supporting Microsoft technologies such as Microsoft 365, Azure, Exchange Online, Teams, or Windows environments.
- Enjoy troubleshooting technical issues and finding solutions in a fast‑paced environment.
- Can communicate clearly and professionally with both technical and non-technical users.
- Are organised, proactive, and able to manage multiple priorities effectively.
- Thrive in a collaborative team environment and are willing to learn from others.
- Take ownership of your work and are committed to delivering a high standard of service.
- Have experience working with service desk ticketing systems (desirable).
- Hold, or are working towards, Microsoft certifications (desirable).
This is an excellent opportunity for someone looking to develop their cloud and IT support career while working with a supportive team and a broad range of modern technologies.
What's in it for me?
Salary is DOE + Benefits
- Supported training and development to help you be the best you can be (cue superhero music)
- Holiday Trading Scheme - buy or sell part of your annual leave allowance
- Flexible and Hybrid working (work from home, the office, wherever you have internet really)
- Day off on your birthday (to go and do birthday-type things)
- Additional leave for every year’s service (free annual leave)
- Enhanced paternity, maternity and adoption leave
- Flexible Benefits scheme (there a whole list of stuff in here including private healthcare, gym memberships, retail discounts)
Who you'll be doing it for
Atech part of the Iomart Group is a highly accredited Microsoft Partner who delivers transformed technology with managed services.
Our team of certified Microsoft experts align with your team to deliver an excellent service tailored to your individual needs, 24/7/365.
- Our services support 25,000 users globally and proactively monitor 45,000+ devices in key areas:
- Azure infrastructure managed service
- Modern Workplace: Office 365, Microsoft 365, and Azure Virtual Desktop
- Managed Security and SOC with Microsoft Defender, Sentinel
We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
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Cloud Technician in Swindon employer: iomart Group
At iomart Group, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. As a Partner Growth Manager, you'll benefit from competitive salaries, comprehensive benefits, and ample opportunities for professional development in the thriving tech sector of cyber resilience and data protection. Join us in a dynamic environment where your contributions are valued and growth is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Technician in Swindon
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what iomart Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges iomart Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at iomart Group!
✨Direct Apply to iomart Group
Let's not forget to apply directly through the iomart Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Cloud Technician in Swindon
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at iomart Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at iomart Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at iomart Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
