iomart Group is seeking a Customer Support Engineer (2nd Line) to act as the main escalation point for incidents that cannot be resolved by 1st Line. You'll own complex issues through to resolution within SLAs, collaborating with 3rd Line engineers, Platform Engineering, and vendors in a customer-focused Managed Services environment.
This role is ideal for someone with MSP or 2nd Line experience, proficient with Microsoft technologies, Azure, 365, Windows, and networking, who enjoys structured
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Remote 2nd Line Customer Support Engineer (Microsoft Cloud) employer: iomart Group
At iomart Group, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the heart of Central London. Our culture fosters collaboration and innovation, providing employees with continuous growth opportunities and comprehensive training to excel in their roles. With a commitment to work-life balance and a supportive team atmosphere, we ensure that our Data Centre Engineers thrive while delivering top-notch service to our customers.
