At a Glance
- Tasks: Provide top-notch support as a Cloud Support Technician and manage service desk tickets.
- Company: Join a forward-thinking tech company that values diversity and inclusion.
- Benefits: Competitive salary, flexible benefits, and opportunities for professional growth.
- Other info: Great chance to learn new technologies in a supportive environment.
- Why this job: Be the first point of contact for customers and make a real difference in their experience.
- Qualifications: Experience with Microsoft 365, Azure, and customer service skills are essential.
The predicted salary is between 30000 - 40000 € per year.
What you’ll be doing: As our Cloud Support Technician, you’ll be the first point of contact for customers, providing responsive and effective support. You’ll manage service desk tickets from start to finish - logging, tracking, and resolving issues, and escalating when needed to keep operations running smoothly.
In addition, you will:
- Monitor and manage security and backup alerts to maintain system integrity
- Assess and triage tickets, prioritising incidents for timely resolution
- Identify recurring issues and proactively flag potential problems for investigation
- Implement minor, standard changes to support customer environments
- Collaborate in team meetings and contribute ideas for process improvements
- Build strong customer relationships, ensuring clear communication and high satisfaction
We want to hear from you if you:
- Have experience with Microsoft 365 and a good understanding of Azure and Intune
- Are comfortable with Windows Server and Active Directory
- Have worked in a customer service, customer support or service desk role
- Can manage and prioritize workload effectively
- Communicate clearly and confidently, both in writing and verbally
- Are familiar with ITSM tools and eager to learn new technologies
(Bonus points for experience in MSP environments, ITIL practices, or Microsoft certifications, but not essential.)
What's in it for me? Salary: Depending on Experience + Benefits
We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
Cloud Technician in Marlow employer: iomart Group
As a Cloud Technician with us, you'll join a dynamic team that values innovation and collaboration in a supportive work environment. We offer competitive salaries, comprehensive benefits, and ample opportunities for professional growth, ensuring you can develop your skills while making a meaningful impact on our customers' experiences. Located in a vibrant area, our company fosters a culture of inclusivity and continuous learning, making it an excellent place to advance your career in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Technician in Marlow
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, or join online forums. The more connections we make, the better our chances of landing that Cloud Technician role.
✨Tip Number 2
Practice makes perfect! Get comfortable with common interview questions related to Microsoft 365, Azure, and customer support scenarios. We can even do mock interviews together to boost our confidence.
✨Tip Number 3
Show off your skills! If you’ve got experience with ITSM tools or any relevant projects, be ready to discuss them. We want to highlight how our background aligns with the Cloud Support Technician role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who fit our vibe.
We think you need these skills to ace Cloud Technician in Marlow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365, Azure, and Intune. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Cloud Technician role and how your background in customer support makes you a great fit. We love seeing genuine enthusiasm!
Show Off Your Communication Skills:Since clear communication is key in this role, make sure your application reflects that. Keep your writing concise and professional, but let your personality shine through. We appreciate a friendly tone!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at iomart Group
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Azure, and Intune. Be ready to discuss how you've used these tools in previous roles, as well as any challenges you faced and how you overcame them.
✨Customer Service Focus
Since you'll be the first point of contact for customers, prepare examples of how you've handled customer queries or complaints in the past. Highlight your communication skills and how you ensure customer satisfaction.
✨Problem-Solving Mindset
Think about instances where you've identified recurring issues and how you approached resolving them. Be ready to share your thought process on prioritising incidents and managing service desk tickets effectively.
✨Team Player Attitude
Collaboration is key! Prepare to discuss how you've contributed to team meetings or process improvements in the past. Show that you're eager to share ideas and work together to enhance customer support.
