At a Glance
- Tasks: Own technical aspects of client services and create innovative roadmaps for success.
- Company: Join a forward-thinking tech company focused on client satisfaction and innovation.
- Benefits: Competitive salary, professional development, and opportunities for growth.
- Other info: Dynamic role with excellent career advancement opportunities.
- Why this job: Make a real impact by optimising client solutions and driving innovation.
- Qualifications: Expertise in cloud platforms, networking, and strong problem-solving skills.
The predicted salary is between 50000 - 65000 £ per year.
The Technical Account Manager provides a point of ownership for technical aspects of the client's service, once engaged. You'll provide the technical knowledge and insight to resolve performance and capacity issues as well as working with the client to create a roadmap to ensure the client is gaining value from the solutions provided.
Additional responsibilities include:
- Developing and owning customers' technical roadmap and how it aligns to customer goals
- Exploring opportunities for innovation and optimisation within existing customer contracts
- Chairing technical platform reviews and owning technical roadmaps
- Identifying trends and preventing issues from occurring by being proactive
- Acting as a technical liaison between customers, service engineering teams and support
- Ensuring that all communication, interactions, assignments, details and actions are clear, effective, and timely
We want to hear from you if you:
- Have strong expertise in public & private cloud platforms (Azure), VMware, and hybrid cloud solutions, Backups, and Disaster Recovery
- Have a solid understanding of networking/connectivity, virtualisation, Windows and storage solutions
- Have a good understanding of Cyber Security Professional Services and Strategic Planning best practices
- Have exceptional analytical and problem-solving skills, with the ability to identify optimisation opportunities
- Have excellent communication and presentation skills, capable of translating technical concepts for non-technical stakeholders
- Have strong project management abilities, ideally with knowledge of ITIL best practices
What's in it for me? £Competitive package
Technical Account Manager in London employer: iomart Group
As a Technical Account Manager, you will thrive in a dynamic work environment that prioritises innovation and employee growth. Our company fosters a collaborative culture where your technical expertise is valued, and you will have access to ongoing professional development opportunities, ensuring you stay at the forefront of industry advancements. Located in a vibrant area, we offer a competitive salary package and a supportive atmosphere that encourages meaningful contributions to client success.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work with cloud platforms or technical account management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your experience with cloud solutions, networking, and project management. This will help you stand out during interviews and demonstrate your expertise in a tangible way.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources to refine your communication and presentation skills. Being able to explain complex technical concepts clearly is key to impressing potential employers.
✨Tip Number 4
Apply through our website! We’ve got a streamlined application process that makes it easy for you to showcase your skills and experience. Plus, it shows us you're genuinely interested in joining our team!
We think you need these skills to ace Technical Account Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with cloud platforms, networking, and project management. We want to see how your skills align with the Technical Account Manager role, so don’t be shy about showcasing relevant projects!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background makes you the perfect fit. We love seeing enthusiasm and a clear understanding of our services.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical challenges in the past. We’re looking for those exceptional analytical skills, so don’t hold back on sharing your success stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the StudySmarter team!
How to prepare for a job interview at iomart Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of public and private cloud platforms, especially Azure, as well as VMware and hybrid cloud solutions. Be ready to discuss how these technologies can solve client issues and enhance their experience.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've identified and resolved performance or capacity issues in the past. Highlight your analytical skills and be ready to discuss optimisation opportunities you've spotted in previous roles.
✨Communicate Like a Pro
Since you'll be liaising with both technical teams and non-technical stakeholders, practice explaining complex concepts in simple terms. Think of scenarios where you've successfully communicated technical information to clients or colleagues who may not have a tech background.
✨Be Proactive and Strategic
Demonstrate your ability to foresee potential issues before they arise. Prepare to discuss how you've developed technical roadmaps in alignment with customer goals and how you've chaired technical reviews to ensure ongoing success.
