At a Glance
- Tasks: Own technical aspects of client services and create innovative roadmaps for success.
- Company: Join Iomart, the UK's leading Secure Cloud Managed Services Provider.
- Benefits: Competitive salary and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on innovation and collaboration.
- Why this job: Make a real impact by optimising cloud solutions for diverse clients.
- Qualifications: Expertise in cloud platforms, networking, and strong problem-solving skills.
The predicted salary is between 60000 - 80000 £ per year.
The Technical Account Manager provides a point of ownership for technical aspects of the client's service, once engaged. You'll provide the technical knowledge and insight to resolve performance and capacity issues as well as working with the client to create a roadmap to ensure the client is gaining value from the solutions provided.
Additional responsibilities include:
- Developing and owning customers' technical roadmap and how it aligns to customer goals
- Exploring opportunities for innovation and optimisation within existing customer contracts
- Chairing technical platform reviews and owning technical roadmaps
- Identifying trends and preventing issues from occurring by being proactive
- Acting as a technical liaison between customers, service engineering teams and support
- Ensuring that all communication, interactions, assignments, details and actions are clear, effective, and timely
We want to hear from you if you:
- Have strong expertise in public & private cloud platforms (Azure), VMware, and hybrid cloud solutions, Backups, and Disaster Recovery
- Have a solid understanding of networking/connectivity, virtualisation, Windows and storage solutions
- Have a good understanding of Cyber Security Professional Services and Strategic Planning best practices
- Have exceptional analytical and problem-solving skills, with the ability to identify optimisation opportunities
- Have excellent communication and presentation skills, capable of translating technical concepts for non-technical stakeholders
- Have strong project management abilities, ideally with knowledge of ITIL best practices
What's in it for me? £Competitive package
Who you'll be doing it for: Iomart is the UK’s leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally. We have over 25 years expertise in data centre and cloud services, over 600 skilled professionals and turnover over £143m. Our HQ is in Glasgow and offices across the UK. We provide critical services across all public and private sectors. We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
Technical Account Manager in Glasgow employer: iomart Group
Iomart is an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration among its skilled professionals. With a commitment to employee growth, we provide ample opportunities for career advancement and continuous learning in the rapidly evolving field of cloud services. Located in Glasgow, our headquarters not only boasts a competitive salary package but also a supportive environment that values diversity and inclusivity, making it an ideal place for those seeking meaningful and rewarding employment.
