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For Companies At a Glance
- Tasks: Deliver outstanding customer service and build lasting relationships with clients.
- Company: Join Iomart, the UK's leading Secure Cloud Managed Services Provider.
- Benefits: Salary £25,000-£30,000 plus uncapped commission and great benefits.
- Why this job: Be the face of our brand and make a real impact on customer experience.
- Qualifications: Experience in sales and customer service with strong objection handling skills.
- Other info: Dynamic work environment with opportunities for growth and development.
The predicted salary is between 20000 - 24000 £ per year.
What you\’ll be doing:
Iomart is a leading UK provider of cloud hosting, data centre, and managed services, supporting businesses with secure and reliable technology solutions. Customer experience is at the heart of Iomart, and every role plays a part in helping customers succeed.
Easyspace is part of the Iomart Group and provides web hosting, domain, and cloud services to individuals and businesses looking to get online and grow. Easyspace operates across three brands, offering a range of flexible solutions.
In the Customer Care Exec role, you’ll support customers across the Hosting UK brand, handling a mix of renewals and customer care activities, including:
- Managing customer account renewals
- Responding to general enquiries
- Handling billing and payment queries
- Supporting customers with complaints and questions
- Managing support tickets
- Communicating with customers via live chat, email, and telephone
Alongside this, you’ll work closely with the Renewals Team, meeting renewal targets and identifying opportunities to grow customer accounts by recommending the right products and services in a helpful, customer‑focused way.
We want to hear from you if you:
- Have experience in sales or renewals – this is great to have, but not essential
- Bring customer service experience and genuinely enjoy helping people
- Are interested in building a future career in sales
- Have a friendly, positive attitude and enjoys building relationships
- Have an interest in IT and technology, with curiosity to learn more
What\’s in it for me?
Salary £24,000-£28,000 DOE + Uncapped Commission + Benefits
Who you\’ll be doing it for:
Iomart is the UK’s leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.
- We have over 25 years expertise in data centre and cloud services
- Over 600 skilled professionals and turnover over £143m
- Our HQ is in Glasgow and offices across the UK.
- We provide critical services across all public and private sectors
What to do next:
Please click apply if you like the sound of this role. If you do not have an up to date CV or want to have a chat about the role first, please contact us on careers@iomart.com
We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
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Customer Care Executive employer: iomart Group
Contact Detail:
iomart Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Get to know the company inside out! Research Iomart and their Easyspace brand. Understanding their values and services will help you connect better during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your pitch! Be ready to talk about your previous customer service and sales experiences. Highlight how you've handled objections and turned them into opportunities, as this is key for the Customer Care Executive role.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Iomart.
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see how much you care about delivering outstanding service and building relationships with customers.
Tailor Your CV: Make sure your CV highlights your relevant experience in sales and renewals. We’re looking for specific examples that demonstrate your skills in objection handling and account management.
Be Professional Yet Warm: Remember, you’ll be representing our Easyspace brand. Use a friendly tone in your application while maintaining professionalism. This balance is key to showing us you’re the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at iomart Group
✨Know the Brand Inside Out
Before your interview, take some time to research Iomart and their Easyspace brand. Understand their services, values, and what sets them apart in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you delivered outstanding customer service or handled objections successfully. Highlight how these experiences align with the role's focus on building lasting relationships and exceeding customer expectations.
✨Be Ready for Role-Play Scenarios
Since the role involves customer interactions, be prepared for potential role-play scenarios during the interview. Practice responding to common customer queries or objections, demonstrating your ability to think on your feet and provide solutions.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the team dynamics, renewal targets, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
