At a Glance
- Tasks: Join our team to support customers with domain registrations, transfers, and billing.
- Company: iomart is a leading UK Secure Cloud Managed Services Provider with over 25 years of expertise.
- Benefits: Earn up to £25K plus benefits, with opportunities for remote work and professional growth.
- Other info: We're an equal opportunities employer and welcome applicants from all backgrounds.
- Why this job: Be part of a dynamic team delivering top-notch customer experiences in a fast-paced environment.
- Qualifications: Knowledge of domain names, excellent communication skills, and previous customer service experience required.
The predicted salary is between 15000 - 25000 £ per year.
What you\'ll be doing:
We’re looking for a proactive and detail-driven Domain specialist to join our Easyspace Domain Team.
You\'ll support both commercial customers and resellers, ensuring domain registrations, transfers, and billing run smoothly.You’ll be handling customer queries across helpdesk, live chat, and email, administering domain records and billing, and collaborating with internal teams to deliver a first-class customer experience.
If you’re customer-focused, great with detail, and confident juggling multiple tasks in a fast-paced environment we want to hear from you.
We want to hear from you if you:
- Have great knowledge of domain names and registries
- Are an excellent communicator with previous customer service experience
- Are confident using CRM and billing platforms
- Have a calm, problem-solving mindset
What\'s in it for me?
Salary: up to £25K DOE + Benefits
Who you\'ll be doing it for:
iomart is the UK’s leading Secure Cloud Managed Services Provider. We are passionate about delivering Hybrid Cloud, Data Protection, Cyber Security and Secure Connectivity to over 9,000 organisations in the UK and globally.
- We have over 25 years expertise in data centre and cloud services
- Over 600 skilled professionals and turnover over £127m
- Our HQ is in Glasgow and offices across the UK.
- We provide critical services across all public and private sectors
What to do next:
Please click apply if you like the sound of this. If you do not have an up to date CV or want to have a chat about the role first please feel free to contact me on careers@iomart.com
We’re an equal opportunities employer and want our vacancies to be available to all, so if you need us to make any reasonable adjustments during the process then just let us know.
#J-18808-LjbffrCustomer Assistance - Domain Support in Glasgow employer: iomart Group
At iomart, we pride ourselves on being an excellent employer, offering a dynamic work environment in Glasgow where innovation and collaboration thrive. Our commitment to employee growth is evident through ongoing training opportunities and a supportive culture that values every team member's contributions. With competitive salaries and a comprehensive benefits package, we ensure our staff feel valued while making a meaningful impact in the world of secure cloud services.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Assistance - Domain Support in Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at iomart Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like iomart Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Assistance - Domain Support in Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to iomart Group:Your cover letter is your chance to shine! Tell us why you want to work at iomart Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at iomart Group!
How to prepare for a job interview at iomart Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
