At a Glance
- Tasks: Support daily operations and provide exceptional customer experiences in our vibrant showroom.
- Company: IOLLA, a trendy Scottish eyewear brand with a mission to inspire confidence.
- Benefits: Earn £14.80 per hour, enjoy training, discounts, and complimentary eyewear.
- Other info: Flexible hours with opportunities for personal growth and community engagement.
- Why this job: Join a passionate team and help customers find their perfect eyewear style.
- Qualifications: Retail or customer service experience, passion for fashion, and great relationship-building skills.
The predicted salary is between 30000 - 30000 € per year.
About IOLLA
IOLLA is a Scottish based, direct to consumer, independent retailer of high quality eyewear; designed in house and enjoyed worldwide through our online and physical spaces. Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help get us there! We are on the lookout for a customer focused, passionate and driven retail assistant to support our beautiful new Richmond showroom!
What you will do
- Support all aspects of daily operations in a vibrant and exciting space.
- Provide each customer with an outstanding and inspirational brand experience.
- Share the IOLLA story and provide customers with tailored solutions to their eyewear needs, recommending IOLLA products with confidence and enthusiasm.
- Help customers with all things optical – from understanding their prescription to selecting frames that best suit their needs and style.
- Learn all things aftercare and ensure a seamless customer experience.
- Drive brand awareness across the local community and beyond, building IOLLA's customer base.
- Maintain exceptional brand standards across visual displays, service levels and product knowledge.
- Support office pop ups, showroom events and build positive relationships with customers and brand partners.
- Support all aspects of showroom operations, including opening and closing checklists, stock management and H&S.
Why join us?
- You have at least 1 year of retail/customer service or optical retail experience.
- You have a passion for fashion, helping people look and feel great in their glasses.
- You have a passion for delivering an exceptional customer experience.
- You are confident and excellent at building positive relationships.
- You are a self‑starter and enjoy working independently and as part of a team.
- You are available to work across weekends.
What you'll get
- The Real living wage – £14.80 per hour.
- Excellent training and development opportunities, including all things optics.
- Our Retail Trust partnership offers benefits such as an Employee Assistance program and access to high‑street discounts.
- Complimentary eyewear.
- A generous friends and family discount.
We can’t wait to hear your story and look forward to meeting you!
Retail Assistant - Optical Stylist (10 hour contract) in Richmond employer: IOLLA
IOLLA is an exceptional employer that values its employees by offering a vibrant work environment in the heart of Richmond, where you can thrive as a Retail Assistant - Optical Stylist. With a commitment to the Real Living Wage and excellent training opportunities, IOLLA fosters a culture of growth and support, ensuring that every team member feels valued and empowered to deliver outstanding customer experiences. Join us to be part of a passionate team dedicated to making eyewear accessible and stylish for everyone, while enjoying unique benefits like complimentary eyewear and generous discounts.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - Optical Stylist (10 hour contract) in Richmond
✨Tip Number 1
Get to know IOLLA's story inside out! When you walk into that interview, be ready to share how their mission resonates with you. Show them you're not just another candidate; you're genuinely excited about helping them become the go-to eyewear brand.
✨Tip Number 2
Brush up on your product knowledge! Familiarise yourself with different eyewear styles and how they suit various face shapes. This will help you confidently recommend products to customers and show IOLLA that you’re ready to provide an exceptional experience.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you can demonstrate your ability to build positive relationships. Whether it’s handling a tricky customer or making someone feel great in their new glasses, showing off your people skills is key.
✨Tip Number 4
Don’t forget to showcase your passion for fashion! Bring some of your own style into the conversation. Let them see that you not only care about helping others look good but that you also have a flair for it yourself. And remember, apply through our website for the best chance!
We think you need these skills to ace Retail Assistant - Optical Stylist (10 hour contract) in Richmond
Some tips for your application 🫡
Show Your Passion:Make sure to express your passion for eyewear and customer service in your application. We want to see how excited you are about helping customers find the perfect frames and providing an exceptional experience!
Tailor Your CV:Customise your CV to highlight relevant retail or optical experience. We love seeing how your skills align with our mission at IOLLA, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter:Write a cover letter that tells us your story! Share why you want to join IOLLA and how you can contribute to our vibrant Richmond showroom. A personal touch goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at IOLLA
✨Know the Brand Inside Out
Before your interview, make sure you dive deep into IOLLA's story and values. Understand their mission to become the most popular prescription eyewear brand and be ready to share how you can contribute to that goal. This shows your genuine interest and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about times when you went above and beyond to help a customer, especially in a retail setting. This will demonstrate your passion for providing an outstanding brand experience.
✨Dress the Part
Since this role is all about fashion and helping customers look great, make sure you present yourself well during the interview. Wear something stylish that reflects your personality but also aligns with IOLLA's brand image. This will show that you understand the importance of aesthetics in the optical retail space.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. Inquire about the team dynamics, upcoming showroom events, or how they measure success in customer engagement. This not only shows your interest in the role but also helps you gauge if the company culture is the right fit for you.
