At a Glance
- Tasks: Lead the Finnieston showroom team to drive sales and deliver outstanding customer experiences.
- Company: IOLLA, an independent eyewear retailer with a mission to become the go-to brand.
- Benefits: Competitive salary, private healthcare, generous discounts, and enhanced annual leave.
- Other info: Exciting training opportunities and a supportive work environment await you!
- Why this job: Join a passionate team and make a real impact in the community while growing your career.
- Qualifications: 1+ year retail management experience and a passion for style and customer service.
The predicted salary is between 30000 - 42000 £ per year.
Overview
IOLLA is a direct to consumer, independent retailer of high quality eyewear; designed in house and enjoyed worldwide through our online and physical spaces. Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help get us there! We are recruiting for an experienced retail and people focused manager to join our Finnieston team, in the West End of Glasgow. Our Retail Store Manager will lead our Finnieston team and community.
What you\'ll do
- Play the leading role within our Finnieston showroom, working collaboratively with the showroom team to drive sales, customer experience and operational excellence.
- Demonstrate best practice and role model behaviours that bring our core values and service excellence to every IOLLA customer, every day. Be passionate about delivering outstanding customer service; from welcoming a new customer to styling them into their perfect pair. Inspire and motivate your team to show up and deliver every day.
- Be confident in identifying commercial opportunities that support the growth of the IOLLA brand, both internally and externally.
- Be the local community face of IOLLA; you will represent IOLLA and play a key role in growing our IOLLA community in the heart of Finnieston.
- Seek local community opportunities for partnership, from local influencer partnerships to local groups and businesses to build relationships with.
- Contribute to brand development by providing local insights, trends and overall opportunities.
- Drive and maintain exceptional visual merchandising at all times, ensuring the showroom is always presented to the highest standard.
- Lead your management team to effectively manage all aspects of day to day operations, including stock management and Health & Safety.
What we’re looking for
- You have at least 1 year experience as a retail manager and can lead and inspire a team.
- You are self motivated and strive to \"make it happen\" every day.
- You have a passion for style and keeping up to date on key seasonal trends.
- You are a driven individual with a passion for delivering standout customer experiences.
- You have a spectacular ability to build great working relationships both internally and externally.
- You can drive performance and results and are organised and strategic in your approach.
- You thrive working in a team and can work independently, too.
- You take ownership for your own learning.
What you’ll get
- A competitive salary.
- Excellent training, including all things optics.
- Discretionary reward and bonus each month.
- Enhanced annual leave with service.
- Annual leave purchase scheme.
- Private healthcare.
- Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts, amongst many others.
- Complimentary eyewear.
- A generous friends and family discount.
- To work for a brand who are proud to be a Real Living Wage employer.
This role is based in our IOLLA Argyle Street Showroom, Finnieston.
We can’t wait to hear your story and look forward to meeting you!
Retail Store Manager Finnieston, Glasgow employer: IOLLA
IOLLA is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of Finnieston, Glasgow. With a commitment to employee growth through excellent training and a focus on community engagement, IOLLA offers a competitive salary, generous benefits, and a supportive environment where your passion for customer service and style can truly shine. Join us to be part of a brand that prioritises both personal and professional development while making a meaningful impact in the local community.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Store Manager Finnieston, Glasgow
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like IOLLA, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like IOLLA!
We think you need these skills to ace Retail Store Manager Finnieston, Glasgow
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at IOLLA, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at IOLLA and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show IOLLA that you’re ready to jump in and contribute right away!
How to prepare for a job interview at IOLLA
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
