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For Companies At a Glance
- Tasks: Assist customers with eyewear choices and provide exceptional service in a vibrant showroom.
- Company: IOLLA is a trendy Scottish eyewear brand focused on quality and customer experience.
- Benefits: Earn £12.60 per hour, enjoy training, discounts, and complimentary eyewear.
- Why this job: Join a passionate team dedicated to helping customers look and feel great while building your skills.
- Qualifications: 1 year of retail or customer service experience; a passion for fashion and eyewear is essential.
- Other info: Work part-time in a dynamic environment at St James Quarter, Edinburgh.
Overview
IOLLA is a Scottish based, direct to consumer, independent retailer of high quality eyewear; designed in house and enjoyed worldwide through our online and physical spaces.
Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help get us there! We are on the look out for a customer focused, passionate and driven retail assistant to support our brand.
What you will do
At IOLLA, we work differently; we have an understanding that every member of our community will strive for excellence and be an ambassador in bringing the IOLLA values and mission to life. Our mission is for our customers to look and feel great!
You will be based in our charming Edinburgh showroom and support with all aspects of daily operations in a vibrant and exciting space.
Responsibilities
- Customer Experience – Provide each customer with an outstanding and inspirational brand experience. You will share the IOLLA story and provide customers with tailored solutions to their eyewear needs, recommending IOLLA products with confidence and enthusiasm.
- Optics – You will help our customers with all things optical – from understanding their prescription to helping them select frames that best suit their needs and style (whilst looking great at the same time!). Our stylists learn all things aftercare, too – truly offering a seamless customer experience.
- Brand – Drive brand awareness across the local community and beyond, helping to build IOLLA\’s customer base. Maintain exceptional brand standards across all areas – visual displays, service levels and product knowledge.
- Pop Ups & Events – Support with office pop ups, showroom happenings and events to help drive brand awareness. Be pro-active at networking and building positive relationships with IOLLA customers and brand partners.
- Operations – Support with all aspects of showroom operations; opening and closing checklists, stock management, H&S.
Join our team because
- You have at least 1 year of retail / customer service or optical retail experience.
- You have a passion for fashion, with a focus on helping people look and feel great in their glasses.
- You have a passion for delivering an exceptional customer experience.
- You are confident and are excellent at building positive relationships.
- You are a self starter and enjoy working on your own and as part of a team.
What you\\\’ll get
- The Real living wage – £12.60 per hour.
- Excellent training and development opportunities, including all things optics!
- Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts, amongst many others!
- Complimentary eyewear.
- A generous friends and family discount.
We can’t wait to hear your story and look forward to meeting you!
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Retail Assistant - Optical Stylist (10 hour contract) employer: IOLLA
Contact Detail:
IOLLA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Optical Stylist (10 hour contract)
✨Tip Number 1
Familiarise yourself with IOLLA's brand story and values. Understanding their mission to provide exceptional eyewear experiences will help you connect with customers and demonstrate your passion during the interview.
✨Tip Number 2
Brush up on your optical knowledge! Knowing the basics about prescriptions and frame styles will not only impress your interviewers but also show that you're ready to assist customers effectively from day one.
✨Tip Number 3
Network within the local community and engage with potential customers. Attend events or pop-ups related to eyewear or fashion, as this will give you insights into customer preferences and help you build relationships that could benefit IOLLA.
✨Tip Number 4
Prepare to showcase your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer, as this will highlight your ability to deliver the exceptional service IOLLA values.
We think you need these skills to ace Retail Assistant - Optical Stylist (10 hour contract)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Retail Assistant - Optical Stylist position. Understand the key responsibilities and required skills, such as customer service experience and a passion for fashion.
Tailor Your CV: Customise your CV to highlight relevant experience in retail or customer service. Emphasise any previous roles where you provided exceptional customer experiences or worked with eyewear products.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention specific reasons why you want to work at IOLLA and how your values align with their mission to help customers look and feel great.
Showcase Your Personality: In your application, let your personality shine through. IOLLA is looking for passionate and driven individuals, so share anecdotes that demonstrate your confidence and ability to build positive relationships with customers.
How to prepare for a job interview at IOLLA
✨Know the IOLLA Story
Before your interview, make sure you understand IOLLA's mission and values. Familiarise yourself with their products and the unique selling points of their eyewear. This will help you convey genuine enthusiasm and align your answers with the brand's ethos.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences that highlight your ability to provide exceptional customer service. Think about situations where you went above and beyond for a customer, as this role heavily focuses on creating outstanding brand experiences.
✨Demonstrate Your Passion for Fashion
Since the role involves helping customers look and feel great in their glasses, be ready to discuss your personal style and how you keep up with fashion trends. Share any relevant experiences that showcase your passion for eyewear and fashion.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about IOLLA's future plans, community engagement initiatives, or training opportunities. This shows your interest in the company and helps you determine if it's the right fit for you.
