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For Companies At a Glance
- Tasks: Assist customers with eyewear needs and provide an exceptional shopping experience.
- Company: IOLLA is a trendy Scottish eyewear brand focused on quality and customer satisfaction.
- Benefits: Earn £12.60 per hour, enjoy training, discounts, and complimentary eyewear.
- Why this job: Join a vibrant team, help others look great, and be part of a growing brand.
- Qualifications: Retail or customer service experience preferred; passion for fashion and customer care essential.
- Other info: Part-time role in a beautiful Cambridge showroom with opportunities for networking and events.
Overview
IOLLA is a Scottish based, direct to consumer, independent retailer of high quality eyewear; designed in house and enjoyed worldwide through our online and physical spaces.
Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help get us there! We are on the look out for a customer focused, passionate and driven retail assistant to support our Cambridge showroom.
What you will do
At IOLLA, we work differently; we have an understanding that every member of our community will strive for excellence and be an ambassador in bringing the IOLLA values and mission to life. Our mission is for our customers to look and feel great!
You will be based in our beautiful Cambridge showroom, and support with all aspects of daily operations in a vibrant and exciting space.
Customer Experience – Provide each customer with an outstanding and inspirational brand experience. You will share the IOLLA story and provide customers with tailored solutions to their eyewear needs, recommending IOLLA products with confidence and enthusiasm.
Optics- You will help our customers with all things optical – from understanding their prescription to helping them select frames that best suit their needs and style (whilst looking great at the same time!). Our stylists learn all things aftercare, too – truly offering a seamless customer experience.
Brand – Drive brand awareness across the local community and beyond, helping to build IOLLA\’s customer base. Maintain exceptional brand standards across all areas – visual displays, service levels and product knowledge.
Pop Ups & Events – Support with office pop ups, showroom happenings and events to help drive brand awareness. Be pro-active at networking and building positive relationships with IOLLA customers and brand partners.
Operations: Support with all aspects of showroom operations; opening and closing checklists, stock management, H&S.
Join our team because
- You have at least 1 year of retail / customer service or optical retail experience.
- You have a passion for fashion, with a focus on helping people look and feel great in their glasses.
- You have a passion for delivering an exceptional customer experience.
- You are confident and are excellent at building positive relationships.
- You are a self starter and enjoy working on your own and as part of a team.
- You are available to work across weekends
What you\’ll get
- The Real living wage – £12.60 per hour.
- Excellent training and development opportunities, including all things optics!
- Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts, amongst many others!
- Complimentary eyewear.
- A generous friends and family discount.
We can’t wait to hear your story and look forward to meeting you!
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Retail Assistant - Optical Stylist (10 hour contract) employer: IOLLA
Contact Detail:
IOLLA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Assistant - Optical Stylist (10 hour contract)
✨Tip Number 1
Familiarise yourself with IOLLA's brand values and mission. Understanding their commitment to customer experience and quality eyewear will help you align your responses during any interviews or conversations with the team.
✨Tip Number 2
Showcase your passion for fashion and eyewear by discussing current trends in optical styles. Being knowledgeable about what’s popular can impress the hiring team and demonstrate your enthusiasm for the role.
✨Tip Number 3
Prepare to discuss your previous retail or customer service experiences, focusing on how you’ve provided exceptional customer service. Use specific examples that highlight your ability to build positive relationships with customers.
✨Tip Number 4
Network within the local community and engage with potential customers before applying. This proactive approach not only shows your commitment to the role but also helps you understand the local market and customer preferences.
We think you need these skills to ace Retail Assistant - Optical Stylist (10 hour contract)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what IOLLA is looking for in a Retail Assistant - Optical Stylist. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Make sure your CV reflects relevant experience in retail or customer service, especially in optical retail if applicable. Use specific examples that demonstrate your ability to provide excellent customer experiences and build positive relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and customer service. Mention why you want to work at IOLLA and how you can contribute to their mission of helping customers look and feel great in their eyewear.
Showcase Your Personality: IOLLA values community and brand ambassadors. In your application, let your personality shine through. Share anecdotes that illustrate your enthusiasm for fashion and your commitment to providing exceptional customer service.
How to prepare for a job interview at IOLLA
✨Know the Brand Inside Out
Before your interview, make sure you understand IOLLA's mission and values. Familiarise yourself with their product range and the unique selling points of their eyewear. This will help you demonstrate your enthusiasm for the brand and how you can contribute to its success.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Highlight situations where you went above and beyond to meet a customer's needs, as this role heavily focuses on delivering an outstanding customer experience.
✨Demonstrate Your Passion for Fashion
Since the role requires a passion for helping people look and feel great in their glasses, be ready to discuss your personal style and how you keep up with fashion trends. Share any relevant experiences that showcase your ability to recommend styles confidently.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask during the interview. This could include inquiries about the team culture, training opportunities, or how IOLLA plans to expand its presence in Cambridge. Asking questions shows your genuine interest in the role and the company.
