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- Tasks: Lead and inspire teams while ensuring smooth optical operations and exceptional product delivery.
- Company: Join IOLLA, a forward-thinking eyewear brand committed to quality and employee well-being.
- Benefits: Enjoy competitive salary, training, private healthcare, and generous discounts on eyewear.
- Why this job: Make a real impact in a dynamic environment while developing your leadership skills.
- Qualifications: Qualified Dispensing Optician or equivalent experience with strong interpersonal and organisational skills.
- Other info: Be part of a supportive team culture that values innovation and personal growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
At IOLLA we’re looking for a Dispensing Optician to join our busy Central Operations team.
About the job:
We’re looking for a Dispensing Optician or Experienced Optical Assistant to join our HQ team, at Supervisor level. The Supervisor should be a detail‑oriented individual with a strong work ethic, and exceptional leadership skills to effectively guide and inspire our passionate teams. You’ll support our Workshop and Customer Support teams with your optical advice and expertise. IOLLA HQ is an excellent environment to use the optical skills you have, but in a different way, and a different environment. You’ll be supporting internal operations rather than being customer facing, and you’ll connect with our team members across the business to help them deliver the best service possible to our customers.
The Optical Operations Supervisor is crucial in ensuring the seamless daily operation of our central functions. Working closely with the Workshop Manager, this role coordinates manufacturing, logistics, and order processing activities, guaranteeing every customer receives an exceptional IOLLA product and experience. This position bridges our experienced workshop and customer support teams, so you will also support our Customer Support team hands‑on, with optical advice and your expertise.
What you will do:
- Living and representing IOLLA's company values, being a motivational and positive presence within our teams.
- Overseeing and assisting in the planning, co‑ordination and supervision of our day‑to‑day functions.
- Monitoring the production process to ensure targeted SLAs are met, including providing support for workshop processes when necessary.
- Assist with stock and lens inventory management, ensuring all optical products meet compliance and safety standards.
- Analysing and interpreting operational data to identify trends, areas for improvement, and inform strategic decision‑making.
- Developing and implementing operational policies and procedures to optimise efficiency and productivity.
- Collaborating with other departments to ensure smooth cross‑functional operations and project delivery.
- Ensuring exemplary quality of work standards are maintained.
- Maintain a safe and clean working environment, ensuring that all team members follow health and safety procedures within the workspace.
- Managing stock returns, lens returns and returns invoicing.
- Working closely with the Workshop Manager to manage and up‑skill the Central Operations team.
- Building rotas and resource planning to predict human resource needs based on capacity planning.
- Delivery of effective 1‑2‑1s, performance management and all aspects of the day‑to‑day people management processes.
- Continuously seek out new and innovative ways to improve efficiencies.
- Staying up‑to‑date with industry best practices and new technologies to continuously improve central operations.
- Leading by example to embed new processes and ways of working.
- Communicating effectively with suppliers and internal stakeholders.
About you:
- A qualified Dispensing Optician (FBDO) or equivalent experience within an optical practice, optical retail, manufacturing or eyewear operations.
- A leader who demonstrates strong interpersonal skills.
- Excellent communication skills with an ability to build relationships with all internal/external stakeholders.
- Strong organisational capabilities and effective time management.
- Ability to prioritise tasks and problem‑solve, with a capacity to think outside the box to find solutions.
- Great at working with others – building effective departmental and stakeholder relationships.
- Agile – flexing responsively to change with a positive approach.
- Thrives in a busy, multi‑tasking, fast‑paced environment.
- A can‑do attitude – we work as a team at IOLLA.
- Highly self‑motivated and enjoys working autonomously.
- Proficient in Google suite applications.
What you will get:
- A competitive salary.
- Excellent training and development.
- Discretionary bonus.
- Enhanced annual leave with service.
- Annual leave purchase scheme.
- Private healthcare.
- Our Retail Trust partnership offers a host of benefits, including an Employee Assistance programme and access to high‑street discounts, amongst many others!
- Complimentary eyewear.
- A generous friends and family discount.
- To work for a brand who are proud to be a Real Living Wage employer.
Want to join our team as our new Optical Operations Supervisor? Then we’d love to hear about you!
Optical Operations Supervisor in Glasgow employer: IOLLA
Contact Detail:
IOLLA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Optical Operations Supervisor in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees at IOLLA on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Optical Operations Supervisor role.
✨Tip Number 2
Prepare for the interview by brushing up on your optical knowledge and leadership skills. Think of examples from your past that showcase your ability to manage teams and improve processes, as these will be key in your discussions.
✨Tip Number 3
Show your passion for the brand! Familiarise yourself with IOLLA's values and mission. During your interview, express how your personal values align with theirs and how you can contribute to their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the IOLLA team.
We think you need these skills to ace Optical Operations Supervisor in Glasgow
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the optical field shine through. We want to see how your passion aligns with IOLLA's values and how you can inspire our teams.
Tailor Your Experience: Make sure to highlight your relevant experience as a Dispensing Optician or Optical Assistant. We’re looking for specific examples of how you've led teams or improved operations in your previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for the Optical Operations Supervisor role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at IOLLA.
How to prepare for a job interview at IOLLA
✨Know Your Optical Stuff
Make sure you brush up on your optical knowledge before the interview. Be ready to discuss your experience as a Dispensing Optician or Optical Assistant, and how it relates to the role of Optical Operations Supervisor. This will show that you’re not just familiar with the basics but can also provide valuable insights to the team.
✨Show Off Your Leadership Skills
Since this role requires strong leadership, think of examples from your past where you've successfully led a team or project. Be prepared to share how you motivated others and handled challenges. This will demonstrate your ability to inspire and guide the team at IOLLA.
✨Be Data Savvy
The job involves analysing operational data, so be ready to discuss any experience you have with data interpretation. Think about how you’ve used data to identify trends or improve processes in previous roles. This will highlight your analytical skills and strategic thinking.
✨Emphasise Team Collaboration
IOLLA values teamwork, so come prepared with examples of how you’ve collaborated with different departments in the past. Discuss how you’ve built relationships with stakeholders and contributed to cross-functional projects. This will show that you’re a team player who can work effectively across the business.
