At a Glance
- Tasks: Dispensing glasses with precision and delivering standout customer experiences.
- Company: IOLLA is an independent retailer of high-quality eyewear designed in-house.
- Benefits: Enjoy a competitive salary, enhanced annual leave, and private healthcare.
- Other info: Role based in either Glasgow or Edinburgh.
- Why this job: Join a growing team committed to continuous learning and development.
- Qualifications: At least 2 years experience as a GOC registered Dispensing Optician required.
The predicted salary is between 30000 - 40000 £ per year.
IOLLA is a direct to consumer, independent retailer of high quality eyewear; designed in house and enjoyed worldwide through our online and physical spaces. Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help get us there!
We are excited to be recruiting for experienced Dispensing Opticians to join our incredible teams across Central Scotland. This is an amazing opportunity to join a growing team and brand.
What you'll do:
- Dispensing glasses with precision, passion and care.
- Using your optical knowledge to find the best possible solution for every individual customer.
- Delivering standout customer experiences that people remember and talk about.
- Working as part of a close-knit showroom team in a fast-paced, energetic environment.
- Be committed to the continuous growth of your team, creating a culture where learning, development, and progression are part of everyday life.
- Take ownership for team training, continuously developing your staff on all things optics.
- Be confident in identifying commercial opportunities that support the growth of the IOLLA brand, both internally and externally, including leveraging your optical knowledge to identify product gaps, training needs, and service improvements.
- Support exceptional visual merchandising at all times, ensuring the showroom is always presented to the highest standard.
- Support your management team to effectively manage all aspects of day-to-day operations.
Join our team because:
- You have at least 2 years experience as a Dispensing Optician (GOC registered).
- You thrive when working in a high volume, high footfall, fast paced environment.
- You have excellent communication skills.
- You are customer centric and are passionate about delivering fantastic customer experiences.
- You are self motivated and understand the importance of leading by example.
- You have a passion for style and keeping up to date on key seasonal trends.
- You have a spectacular ability to build great working relationships both internally and externally.
- You take ownership for your own learning and embrace new challenges with a growth mindset.
What you'll get:
- A competitive salary.
- Excellent training, the IOLLA Way.
- Discretionary reward and bonus each month.
- Enhanced annual leave with service.
- Annual leave purchase scheme.
- Private healthcare.
- Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts, amongst many others!
- Complimentary eyewear.
- A generous friends and family discount.
- To work for a brand who are proud to be a Real Living Wage employer.
This role will be based in either IOLLA West George Street, Glasgow or St James Quarter, Edinburgh.
Dispensing Optician employer: IOLLA
IOLLA offers excellent training and a generous friends and family discount. Located in Central Scotland, the team is dedicated to creating memorable customer experiences while promoting a culture of growth and development.
StudySmarter Expert Advice🤫
We think this is how you could land Dispensing Optician
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like IOLLA, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like IOLLA!
We think you need these skills to ace Dispensing Optician
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at IOLLA, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at IOLLA and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show IOLLA that you’re ready to jump in and contribute right away!
How to prepare for a job interview at IOLLA
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
