At a Glance
- Tasks: Deliver exceptional customer experiences and assist with eyewear selection in our vibrant Aberdeen showroom.
- Company: Join IOLLA, a trendy Scottish eyewear brand on a mission to inspire confidence.
- Benefits: Earn £13.45 per hour, enjoy training, discounts, and complimentary eyewear.
- Other info: Flexible part-time hours with opportunities for growth and networking.
- Why this job: Be part of a passionate team and help customers look and feel amazing.
- Qualifications: Retail or customer service experience preferred; passion for eyewear is a must!
The predicted salary is between 13.45 - 13.45 £ per hour.
IOLLA is a Scottish based, direct to consumer, independent retailer of high quality eyewear; designed in house and enjoyed worldwide through our online and physical spaces. Our mission is to become the most popular prescription eyewear brand wherever we are, and we want you to help get us there! We are on the look out for a customer focused, passionate and driven retail assistant to support our amazing new Aberdeen showroom!
What you will do:
- Customer Experience - Provide each customer with an outstanding and inspirational brand experience. You will share the IOLLA story and provide customers with tailored solutions to their eyewear needs, recommending IOLLA products with confidence and enthusiasm.
- Optics - Help our customers with all things optical - from understanding their prescription to helping them select frames that best suit their needs and style. Our stylists learn all things aftercare, too - truly offering a seamless customer experience.
- Brand - Drive brand awareness across the local community and beyond, helping to build IOLLA's customer base. Maintain exceptional brand standards across all areas - visual displays, service levels and product knowledge.
- Pop Ups & Events - Support with office pop ups, showroom happenings and events to help drive brand awareness. Be pro-active at networking and building positive relationships with IOLLA customers and brand partners.
- Operations - Support with all aspects of showroom operations; opening and closing checklists, stock management, H&S.
Join our team because:
- You have at least 1 year of retail / customer service or optical retail experience (optical experience is preferred but not essential).
- You have a passion for delivering exceptional customer experiences.
- You are confident, are excellent at building positive relationships and a brilliant communicator.
- You are a self starter and enjoy working on your own and as part of a team.
- You are available to work across weekends.
What you'll get:
- The Real living wage - £13.45 per hour.
- Excellent training and development opportunities, including all things optics!
- Our Retail Trust partnership offers a host of benefits including an Employee Assistance programme and access to high street discounts, amongst many others!
- Complimentary eyewear.
- A generous friends and family discount.
We can’t wait to hear your story and look forward to meeting you!
Retail Assistant - Optical Stylist (10 hour contract) in Aberdeen employer: IOLLA
IOLLA is an exceptional employer that prioritises a vibrant work culture and employee development, making it an ideal place for those passionate about customer service in the optical retail sector. Located in the bustling St James Quarter, we offer competitive benefits including the Real Living Wage, staff discounts, and comprehensive training in optics, ensuring our team members thrive both personally and professionally while delivering outstanding brand experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant - Optical Stylist (10 hour contract) in Aberdeen
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including IOLLA, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Assistant - Optical Stylist (10 hour contract) in Aberdeen
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like IOLLA that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at IOLLA will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about IOLLA and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at IOLLA
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at IOLLA, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at IOLLA!
